lots of missing sections of translations

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This topic is split from https://wpml.org/forums/topic/my-site-has-a-critical-error-and-crashed/

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE, Bug

This topic contains 25 replies, has 2 voices.

Last updated by Kor 1 week ago.

Assisted by: Kor.

Author	Posts
August 12, 2024 at 2:09 pm #16062625
Jacky	Hi Kor, site not working. I have had post translated: '#4 Be Seen Online: how to develop a good website' into Russian and German manually by my translator. This appeared to go OK. All translations in place. I backed up the site first, I then added some categories: 'German', 'Russian', 'Translator Nichole Haines German', 'Translator Nichole Haines Russian' to the post. I then need to update the other languages/translations. I began with Arabic to find only 54% was present, the rest was missing. It was still showing in full on public side. I toggled the advanced translation to the older version but this made no difference. I then tried to update the German translation - again, lots of missing sections of translations. Please advise asap
August 13, 2024 at 4:45 pm #16067591
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I apologize for the delay. Upon checking the page at hidden link , I noticed that it is 88% translated into German. Are you suggesting that completing translations into German, then translating into Arabic and back to German, will result in losing the German translations?
August 14, 2024 at 8:23 am #16069231
Jacky	Hi Kor. No that is not the issue. Apologies if I wasn't clear. The loss of translation occurred when I added categories to the completed post in the default language. 1. Translator manually translates the post for German and Russian. All is fine. 2. All languages are viewable on the front end. 3. I then add 3 new categories to the post in default language. 4. I then go to update all the other languages. 5. Starting with Arabic I go into the Advanced editor and find half of the translation missing. It is still showing on the front end. 6. I then check German - same thing. It appears that the adding 3 categories, has forced the loss of whole sections of completed translations. Please check the other languages for this post to see if they too have lost sections.
August 14, 2024 at 8:26 am #16069247
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I’ll review this further, but it would be very helpful if you could record the issue using a screen recorder so I can try to replicate it on your website. You can use this free tool hidden link
August 14, 2024 at 9:11 am #16069418
Jacky	Thanks Kor, all I did was add categories to a post. On checking the different languages to update them after adding the categories, translations were lost. Not sure how a video will help? Are you still unsure of the process I am describing?
August 14, 2024 at 9:57 am #16069591
Jacky	I'll roll back the site to before the issue and take a video to show you. Here is the link that will show you exactly what happened. hidden link
August 15, 2024 at 3:46 pm #16075286
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I understand the issue now and apologize for any inconvenience. Could you provide a staging site for troubleshooting? Alternatively, you can follow the instructions here: https://wpml.org/faq/provide-supporters-copy-site/. If you provide a staging site, please make sure it is a copy before the categories were added and share the credentials for me to check.
August 15, 2024 at 4:13 pm #16075507
Jacky	Hi kor, we'll sort access to the site. I'll roll it back to just BEFORE I added the categories and back it up. The last time we did a copy site is was a nightmare as everything got muddled in terms of changes etc. so we don't want to do that. We'll supply you access details shortly.
August 15, 2024 at 4:20 pm #16075556
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Sure, please take your time.
August 19, 2024 at 4:15 pm #16084663
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, but this is the production site. Can I have your permission to create a copy as explained here? https://wpml.org/faq/provide-supporters-copy-site/ Then, I will investigate this on my local dev site without interrupting your production site.
August 19, 2024 at 5:22 pm #16084807
Jacky	Yes OK do create a copy site so that you. An find out what’s going wrong. Thanks.
August 20, 2024 at 9:07 pm #16088327
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've downloaded a copy of the Website and I will investigate this further and will come back to you as quickly as possible.
August 20, 2024 at 9:47 pm #16088413
Jacky	Thanks Kor. I hope you can get to the bottom of the problem. As others have failed to! Thank you for your continued support.
August 22, 2024 at 9:04 pm #16096751
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Sorry, I would need more time to investigate this and I will come back to you as quickly as possible.
August 22, 2024 at 9:27 pm #16096761
Jacky	OK, it is so important to get to the bottom of this recurring error. Pls keep me updated. Thanks.