Main menu is not translated properly

This thread is resolved. Here is a description of the problem and solution.

Problem:
One item in the main menu, specifically for the 'product section', was not translated.
Solution:
We resolved this issue by syncing the menus correctly using the WPML > WP Menu Sync option. If you're experiencing this issue, we recommend you try the same steps. For detailed guidance, follow the steps in the WPML menu translation documentation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Documentation request

This topic contains 4 replies, has 0 voices.

Last updated by Christopher Amirian 1 week, 4 days ago.

Assisted by: Christopher Amirian.

Author	Posts
March 5, 2026 at 2:33 am #17873500
Daniel Wang	There are 4 items on main menu, 1 item for 'product section' not translated. How to resolve it.
March 5, 2026 at 9:02 am #17874049
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Welcome to WPML support. May I ask you to go to WordPress Dashboard > Appearance > Menus and find the menu in question? From the top right section, select the English flag so you will see the menu in English. Manually change the Chinese word there to English and save the menu. See if it fixes the issue. If not, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Thanks.
March 8, 2026 at 2:42 pm #17880228
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Sure thing, I tried to login using the URL you provided for the WordPress Dashboard but unfortunately it goes to a 404 (not found) pape. Would you please check the attached screenshot? May I ask you to check the URL you gave in the private information? Thanks.
March 9, 2026 at 1:20 am #17880459
Daniel Wang	Here is the login link you will be able to login: hidden link
March 9, 2026 at 12:21 pm #17881843
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Thank you for the login information. The Menus were not synced correctly and I synced them from WPML > WP Menu sync option. Now the issue is fixed. I followed the steps mentioen din the documentation below: https://wpml.org/documentation/getting-started-guide/translating-menus/ Thanks.