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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client added 'Filipino' as a new language and manually translated several pages including the homepage. However, the Filipino flag did not appear in the dropdown for the homepage, although it did for other pages.

Solution:

First, we advised the client to ensure that the homepage was fully translated to Filipino by checking the translation status in Pages>>All Pages. We suggested creating a test post in English, duplicating it to Filipino, and then checking if the language switcher worked as expected on this post.

Upon further investigation, it was found that the English homepage had not been translated into Filipino, but a new, separate Filipino homepage had been created. As a solution, we recommended linking the Filipino homepage with the English version after taking a backup, as described in our documentation: How to link already translated pages.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 2 replies, has 0 voices.

Last updated by Bigul 1 week ago.

Assisted by: Bigul.

Author Posts
March 16, 2025 at 10:50 am #16821361

devinF

Hello! Thank you for getting back to me.

I followed the article you mentioned and was able to successfully add 'Filipino' as a new language: https://wpml.org/documentation/getting-started-guide/language-setup/editing-wpmls-languages-table/#add-custom-languages

However, now that I've added it and manually translated the homepage, I'm not seeing the flag in the list of drop-downs.

The site URL is hidden link

See screenshots

16820442-Screenshot_2025_03_15_at_11.22.50_AM.png
16820442-Screenshot_2025_03_15_at_11.12.20_AM.png
March 16, 2025 at 11:21 am #16821408

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please visit Pages>>All Pages and make sure the Homepage is fully translated (Pencil icon) to the Filipino language.

To track the issue, please create a test post in English and duplicate it to the Filipino language. Then visit the post in the frontend and check the language switcher is working as expected or not.

If the problem remains, please visit WPML>>Languages, and shared the screenshot of *Site Languages*.

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Thanks!

Bigul

March 17, 2025 at 12:26 am #16822627

devinF

Hi Bigul,

I translated the Home, About and Annual Report & Financials pages to Filipino. The About and Annual Report & Financials pages show the flag in the dropdown, but not the Homepage for some reason.

Screenshot 2025-03-16 at 5.00.36 PM-min.png
Screenshot 2025-03-16 at 4.58.24 PM.png
March 17, 2025 at 4:33 am #16822852

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the details. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

March 18, 2025 at 8:06 am #16828372

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Please check the following screencast. The English homepage has not yet been translated into Filipino. But you have created a different/new Homepage in Filipino language. So it is an expected result.

hidden link

Therefore as a workaround, you can connect the Filipino homepage with English as described in this doc after a backup - https://wpml.org/faq/how-to-link-already-translated-pages/

--
Thanks!

Bigul