OTGS Installer dont want activated / Cannot activate Key on AdminPanel

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is unable to activate a new WPML license using the OTGS Installer after importing the plugin. The issue arises because the 'PublishPress Capabilities' plugin interferes with the WPML renewal notification.

Solution:

We recommend temporarily deactivating the 'PublishPress Capabilities' plugin after ensuring a site backup. Once deactivated, follow the steps to complete the WPML re-registration as suggested in our forum: https://wpml.org/forums/topic/otgs-installer-dont-want-activated-cannot-activate-key-on-adminpanel/#post-16985577.

For more details, refer to this screencast: https://www.screenpresso.com/cloud/gYbuqPcsDm3s/.

This issue may be related to a known problem which you can check here: https://wpml.org/errata/publishpress-capabilities-users-being-able-to-access-to-media-translation-section/.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 6 replies, has 0 voices.

Last updated by Bigul 9 months, 4 weeks ago.

Assisted by: Bigul.

Author	Posts
April 30, 2025 at 7:07 pm #16985172
Hanna Teslia	Background of the issue: I am working on a site under development. My site's development version had a license that expired. I bought a new license and am trying to activate it using the OTGS Installer. Symptoms: The plugin was imported but does not want to activate. Questions: Why does the OTGS Installer not activate the plugin after importing? How can I activate my new license using the OTGS Installer or without OTGS Installer?
May 1, 2025 at 4:25 am #16985577
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you resolve the issue. Please try the following steps to register the site with a new key after a full site backup {mandatory}, and make sure you are getting the expected result or not. - Go to your account page (https://wpml.org/account/sites/) - Delete the key for the site - Go to Plugins>>Add New>>Commercial tab - Click on "Unregister WPML from this site" - Refresh the page - Click on "Get a key for this site" - Copy the newly generated code - Visit back to Plugins>>Add New>>Commercial tab - Register the site with the new key -- Thanks! Bigul
May 1, 2025 at 8:38 am #16985906
Hanna Teslia	Where should I insert the new key? In which field? Plugins>>Add New>>Commercial tab there is no field for registration/insertion of the field.
May 1, 2025 at 4:44 pm #16987120
Bigul	Hello, Thank you for the updates. This may be a compatibility conflict and not normal. So please fill in the private details fields (including FTP credentials) after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
May 8, 2025 at 5:09 pm #17013131
Bigul	Hello, Thank you for the updates. This requires further testing. So, please allow me to make a copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. It will help us to troubleshoot the issue without affecting your live site. -- Thanks! Bigul
May 8, 2025 at 6:39 pm #17013434
Hanna Teslia	Yes, of course, do you need to download the archive and installer from the duplicator? Or will you do it yourself?
May 9, 2025 at 8:26 am #17015147
Bigul	Hello, Thank you for the permission, and I had a quick test on our local copy. It looks like the WPML renewal notification is cleared by the PublishPress Capabilities plugin. The links of the WPML renewal notification are working as expected when this plugin is deactivated. So, please temporarily deactivate the PublishPress Capabilities plugin after a site backup and make sure you can complete WPML re-registration (the steps suggested here: https://wpml.org/forums/topic/otgs-installer-dont-want-activated-cannot-activate-key-on-adminpanel/#post-16985577). Refer to this screencast for more details: hidden link This may be related to the following known issue: https://wpml.org/errata/publishpress-capabilities-users-being-able-to-access-to-media-translation-section/ -- Thanks! Bigul