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This topic contains 12 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 3 months ago.

Assisted by: Carlos Rojas.

Author Posts
January 8, 2024 at 10:14 am

kevinM-77

Register Elementor elements

January 8, 2024 at 10:42 am
January 8, 2024 at 11:29 am #15160046

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

I would like to ask your authorization to create a copy of the site to send it to our specialists in the 2nd tier.

January 8, 2024 at 12:26 pm #15160269

kevinM-77

yes you have my permission

January 8, 2024 at 4:44 pm #15162022

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thanks!

January 10, 2024 at 10:11 am #15167922

kevinM-77

Hey Carlos,

Just a quick question, while the specialists in the 2nd tier is taking a look at the copy of the site, should i hold off making any further changes to the site?
i dont want to put work into it only for the changes to overwrite the work i carry out.

thanks
Kevin

January 10, 2024 at 10:15 am #15167923

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Kevin,

If you need to make changes to the site, please make sure to save a copy of the actual state of the site in case. Then you can do the changes 🙂

January 10, 2024 at 10:29 am #15168029

kevinM-77

ok will do,
thanks

January 10, 2024 at 10:30 am #15168053

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Great! I will keep you updated on the evolution of this issue

January 10, 2024 at 12:35 pm #15168830

kevinM-77

Great, thanks, much appreciated

January 10, 2024 at 1:51 pm #15169237

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

🙂

January 18, 2024 at 8:04 am #15198323

kevinM-77

Hey, im just wondering how long this fix is likely to take?
For sure there is a core issue, in the back end the translations are all over the place.
I wondered if it wouldnt make more sense to uninstal the plugin and reinstall it fresh?
If i did that; could my word credits be reset too?

January 18, 2024 at 9:52 am #15199000

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Kevin,
I'm sorry for the delayed message.

Our 2nd tier specialists are still looking into this issue. Please don't re-install WPML plugins because the content on your site will lose the language information and then it will be extremely hard to recover/organize everything.

I will get back to you as soon as I get more information.

January 19, 2024 at 9:22 am #15203624

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Kevin,

When I try to edit the frontpage I get an error message. Could you fix that problem so I can apply a workaround provided by our 2nd tiers?