Tell us what you are trying to do? Some words are not translated correctly, or are absent in French.
For example, in English, we have the words "feature", "for buy", "for sell".
Once translated into French, these words disappear and are translated as "Pour", and the price variable disappears.
Is there any documentation that you are following? No
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
Thank you for contacting WPML support team,
Could you please confirm that these strings belong to your theme "Classima" ?
If that's the case, there is a huge probability that this is a compatibility issue, Classima theme isn't necessarily compatible with WPML as it's not listed under our recommended themes list : https://wpml.org/theme
The makers of this theme "radiustheme" are supposed to collaborate with us to ensure the full compatibility of their theme,
With all that said, I might find a workaround for you, I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.
Kindly provide me with the steps on how to replicate the problem.
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Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
In order to see if this issue is happening because of the configuration of your site, or just the combination of the Classima theme , Listing plugin & WPML we need to isolate the issue.
I’ve created a sandbox here: hidden link
I’ve already configured WPML in 2 languages.
Please do the following:
- Open the Sandbox link mentioned above
- Download and activate Classima theme and Listing plugin
- Create a basic page with a couple of listings
- Translate the page to French and save the changes.
Hello,
The link is empty. Impossible to connect to the admin.
On the other hand, to install the plugins that depend on the theme a license is required. So I can't reproduce it.
I've given you access to my site's admin above. The site is not yet in production and I already have a backup. You can use it to find the issue.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
I'm afraid compatibility related issues can only be handled using our sandboxes, it has a minimal environment in our predicted servers.
I cannot escalate it properly using your site, hence, as suggested before, I highly recommend contacting "radiusthem" and ask them to collaborate through our go-global program : https://wpml.org/documentation/support/go-global-program/
Or at least give you a license code for testing purposes,
This is a critical workflow to tackle this kind of issues, thank you for understanding,
I'd like to close this ticket.
My previous interactions with support were a bit smoother. Your colleagues were able to directly pinpoint the problematic variables or the missing "$" without the additional steps.
However, I do appreciate the efforts you made to assist me. We are now considering moving to GTranslate for this project due to the delays experienced with WPML.
