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This topic is split from https://wpml.org/forums/topic/urgent-assistance-needed-issues-with-mega-menu-translation-featured-images-and/
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Supporter timezone: Asia/Karachi (GMT+05:00)
Tagged: Exception
This topic contains 11 replies, has 3 voices.
Last updated by Waqas Bin Hasan 1 day, 15 hours ago.
Assisted by: Waqas Bin Hasan.
Author | Posts |
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September 24, 2024 at 5:47 am #16212382 | |
alexandrosK-5 |
Thanks! The problem is solved because of your help! I have 3 more issues for the same site. Do you really want me to open 3 separate tickets?? Does that mean I have to create four clones for four different support representatives? How does that make sense? Please help me! 2. How can I resolve the issue where 'Complete Translation' never finishes? Here’s an example: Page: hidden link 3. The featured images are not showing up on certain pages. Here are some examples: hidden link 4. Some text on all pages is not being translated automatically from English to Greek as the plugin promises. Example: hidden link |
September 25, 2024 at 6:46 am #16218187 | |
alexandrosK-5 |
Hello! Any news please? |
September 25, 2024 at 2:17 pm #16221147 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I'll continue to help you with this issue and the other issues you have in the following tickets. https://wpml.org/forums/topic/split-the-featured-images-are-not-showing-up-on-certain-pages/ https://wpml.org/forums/topic/split-some-text-on-all-pages-is-not-being-translated-automatically/ If you need further help with this, please share the access details to your site with me. I'll also use the access details to check the two other issues. I'm enabling a private message for the following reply. |
September 26, 2024 at 9:56 am #16224166 | |
alexandrosK-5 |
Hello! Any news please? |
September 26, 2024 at 11:39 am #16224785 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, This is Waqas, I'll be looking into this issue while Itamar is not available for now. I've just checked for the issue #2 (the one Itamar was handling in this ticket) about 'Complete Translation' never finishes, for the page hidden link and it seems to work fine. Please see my screencast: hidden link. I then enabled "Display hidden languages" in the logged in user's profile (hidden link) so I can see the English translation on frontend. And tried the "Edit Translation" from frontend. It also worked fine, please see the second screencast: hidden link. I believe there's perhaps browser cache problem. You can either clear browser cache, close the browser, open and check again, or, can try in a different browser. Please let me know. Regards. |
September 26, 2024 at 2:53 pm #16226150 | |
alexandrosK-5 |
Hello. Thanks. I try all that. "You can either clear browser cache, close the browser, open and check again, or, can try in a different browser. " Additionally, I have deactivated all the plugins. You can see this here: hidden link. Now I get this error ex page hidden link : hidden link |
September 27, 2024 at 5:34 am #16228063 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the updates. I can see the problem. I tried to delete the English translation and translated the page again, so the issue went away for a while. But it returned right after that. I'm checking with my team about it, however, in the meanwhile, can you please prepare a test or staging site by copying/cloning your site? Because I need to investigate in more detail, which may break things on the live site. I've enabled your next reply as private to provide access to the test or staging site. |
September 27, 2024 at 9:42 am #16229250 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the access to the test site, I was able to login and working on it. I'll update you accordingly. In the meanwhile, you can update the translations in your live site by following steps (instead of clicking "Edit Translation" in the frontend): - Edit the page or post in default language in WP Admin. I tried in my previous check and this seems to work fine. |
September 27, 2024 at 12:54 pm #16229951 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I am still working on this and need some more time. I'll get back to you on Monday. |
September 30, 2024 at 6:26 am #16234463 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I've escalated the matter to our 2nd tier team for further investigation. I'll get back to you as soon as there's more information. |
September 30, 2024 at 6:52 am #16234520 | |
alexandrosK-5 |
Hello, I have a very strict timeline that has already passed. Could you please provide me with an estimated response time? |
September 30, 2024 at 7:11 am #16234580 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Unfortunately there's no ETA so far, however, I've set the escalated matter as priority case. I'll update you as soon as I hear back. Thank you for your patience and cooperation. |