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This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 year, 11 months ago.

Assisted by: Andrey.

Author Posts
November 24, 2023 at 4:41 pm #14919795

brunoG-31

the page still don't load even without the plugin

November 24, 2023 at 10:31 pm #14921043

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Do you mean the page does not load even without WPML? You are probably getting a fatal error.

First, you need to see what the errors are. Guessing what might be the problem and trying different solutions may lead to even more trouble. The first step is to enable debug. You can do this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Let me know what you see after the debug mode has been enabled.

November 27, 2023 at 9:41 am #14928319

brunoG-31

Hi Audrey,

the problem persists. I'm still on localhost, therefore the only way that I have to show you the debug file is this screenshot.
When I activate the plug-in the home page keeps charging it itself and never stops

log-debug.png
November 28, 2023 at 3:43 pm #14941523

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the updates.

Could you please update your WPML plugin to the latest version 4.6.8 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please remember to backup your database first before you proceed. You can use a plugin for this if you like (example: http://wordpress.org/plugins/duplicator/)

Do you see any fatal error in the debug.log log file inside the /wp-content/debug.log when WPML is activated?

Let me know if the issue persists after an update has been done.

I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/