"Toolset plugin cannot connect to toolset.com" warning displays even if Toolset is not installed ...

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Exception

This topic contains 3 replies, has 1 voice.

Last updated by Noman 6 months, 2 weeks ago.

Assisted by: Noman.

Author	Posts
December 13, 2024 at 10:27 pm #16512787
emmaS-15	Background of the issue: I was trying to resolve a warning message that says 'Toolset plugin cannot connect to toolset.com' even though the Toolset plugin is not installed. Symptoms: 'Toolset plugin cannot connect to toolset.com' warning displays even if Toolset is not installed. Questions: Why am I seeing a warning about the Toolset plugin when it is not installed? How can I stop the 'Toolset plugin cannot connect to toolset.com' warning from appearing? Why always "WPML plugin cannot connect to wpml.org"
December 13, 2024 at 10:29 pm #16512823
emmaS-15	Issue still exists
December 15, 2024 at 8:49 am #16514525
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Apologies for the delay due to an unusually high workload. Your ticket has now been assigned to me, and I’ll ensure a quicker response time moving forward. Could you please follow the below steps and let me know how it goes: 1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Please login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then please click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button. If the notifications still persists, please try the below procedure: 1. Go to WP Dashboard Menu >> Updates. 2. Press the "Check again" link as you can see in the attached screenshot Kindly let me know the results, Thank you
December 15, 2024 at 5:41 pm #16515173
emmaS-15	Hi Noman. I tried the procedure you mentioned. Unfortunately, the issue still exist. Please lemme know if you need further details
December 16, 2024 at 7:51 am #16516080
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for trying it. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
December 17, 2024 at 11:27 am #16521259
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for providing the staging/test site login details. I’m debugging this issue on your site and get back to you with an update soon. Thank you for your cooperation and patience
December 17, 2024 at 4:51 pm #16522882
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I followed the below steps: 1. Went to PHPMyAdmin, opened the wp_options table, and deleted the wp_installer_settings key. 2. Went to WP Dashboard >> Plugins >> Add New Plugin page. 3. Clicked the Register WPML link. 4. Clicked the Get a key for this site link. 5. Generated a key with my account for testing purposes (you may re-register with your account). 7. Copied the key, and pasted it back into the input box, and pressed the Register button. 8. Went to WP Dashboard Menu >> Updates. 9. Pressed the "Check again" link 10. Cleared the cache from the admin bar as you can see in the attached screenshot. It seems to have fixed the problem as you can see in the attached screenshot, could you please check and confirm? Thank you
December 17, 2024 at 8:12 pm #16523399
emmaS-15	Hi Noman Appreciate the response. I checked and the STAGING site is fixed. I applied the same steps in the live site. Now that the Toolset error is gone and i still have the following Error/Warning. Im attaching them for your reference.
December 18, 2024 at 1:22 pm #16526131
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for trying the above steps on your live site. Could you please contact the hosting service provider and ask them to whitelist the URLs below: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net And see if this resolves the problem. Here is a doc for more details: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Thank you

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