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This topic contains 7 replies, has 2 voices.

Last updated by Dražen Duvnjak 1 week ago.

Assisted by: Dražen Duvnjak.

Author Posts
November 20, 2024 at 2:07 am #16422120

YUNG KAM HOI

Background of the issue:
I am trying to translate Chinese words on my site hidden link, but they are showing in the default language, which is English.

Symptoms:
Translated Chinese words are displaying in the default language (English) instead of Chinese.

Questions:
hidden link
eng but same word show in chinese

November 20, 2024 at 7:26 am #16422387

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

1)  In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Can you explain what words are not showing translated and how are they created? I just visited your CN page and it all looks good and translated to me.

Regards,
Drazen

Screenshot (3).png
November 20, 2024 at 8:55 am #16423127

YUNG KAM HOI

[deleted]

November 20, 2024 at 9:01 am #16423173

YUNG KAM HOI

Can not find the debug information box and paste it.

清除選擇 > Clear selection

小計 > Sub total
總數 > Total

Screenshot 2024-11-20 at 17-07-38 Sunrise Lion Rock Wooden Dressing Table Set - napnice.png
November 20, 2024 at 9:03 am #16423196

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

please add it to the debug box, I just enabled not in the reply of chat.

Also please check my reply and explain what is the issue, as it seems to work fine for me.

Regards,
Drazen

November 20, 2024 at 9:15 am #16423267

YUNG KAM HOI

hidden link

5 products

Both language are correct to display the language for the green box section?
Attached image for your reference.

Screenshot 2024-11-20 at 17-07-38 Sunrise Lion Rock Wooden Dressing Table Set - napnice.png
November 20, 2024 at 9:35 am #16423437

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am sorry but I do not understand your reply nor how to see the issue. Please share a step-by-step guide or video so I can understand it better.

Regards,
Drazen

November 20, 2024 at 10:40 am #16423931

YUNG KAM HOI

hidden link

The website in English language, but some string are not display english.
Please visit the video.

Also attached with WPML CMS to you

Untitled 2.jpg
Untitled.jpg
Untitled 3.jpg
November 20, 2024 at 12:06 pm #16424483

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

thanks, please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

November 21, 2024 at 8:01 am #16427725

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks.

Is it possible to provide access to the staging site, as I would need to debug further and disable plugins/ themes.

It is weird that CN string is loading, but this translation is not added via WPMl String translation, but loading from somewhere else. How did you add this translation or CN string? What if I wish to change its translation to 總數- test? It should load EN string since that is what is added in PHP files, CN is translation if not hardcoded somehow.

Regards,
Drazen

November 22, 2024 at 1:47 am #16431513

YUNG KAM HOI

This is "Product Addons" plugin setting "Content/Strings" & individual forms "Content/Strings"

Untitled5.jpg
Untitled4.jpg
November 22, 2024 at 7:29 am #16431960

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have tried changing both, but neither changes the string on the frontend, the image is attached.

1) Check and share with me from where you have set this string, and how I can change it and see this change on the front, as current ones you shared to not change string on the front, so probably not coming from there.

2) Please provide access to the staging site so we can safely check this further.

Thanks,
Drazen

Slika zaslona 2024-11-22 u 08.24.50.png