This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was trying to translate a menu using WPML Menu Sync but encountered an issue where all pages were added to the translated menu that are not in the original menu.
Solution:
We reviewed the client's site configuration after they provided access. We adjusted the translated menu directly in the WPML menu settings. We recommended the client to check the translated menu and add or remove any incorrect items. If you're experiencing a similar issue, we recommend checking your WPML menu settings and ensuring they are correctly configured for synchronization. If the problem persists, consider creating a full backup of your site before making significant changes or providing access for further support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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This topic contains 3 replies, has 2 voices.
Last updated by 7 months, 3 weeks ago.
Assisted by: Carlos Rojas.
