Background of the issue:
I am trying to translate a published page via the + icons in the post edit UI. When I click on the "+" it launches the ATE, with all the translations prefilled. I accept them and complete the translation. The ATE closes, the + icon becomes a refresh icon, then a Cog icon. At this point, nothing happens. The translated page should be available via the icon or via the language dropdown but it is not. I see there is an "in progress" job in the Translation Management > Translation jobs table. That job stays "in progress" forever.
Symptoms:
The cog icon does not change to a pencil icon, and the translated pages are not available in the dropdown menu or via the pencil icon. Instead, there is a translation job "in progress" in the translation jobs table.
Questions:
Why does the translation job remain 'in progress'?
How can I make the translated page available?
Hello,
My name is Carlos, and I will continue working on this ticket.
I have checked your site on our servers, and it was blocked. I have unblocked the site, and I was able to save some translations, but the site is getting blocked.
I have escalated this ticket to our 2nd tier of support for further investigation.
In the meantime, please double-check by deactivating/activating plugins if the Rest API gets enabled, because this might be the cause of the problem. You can see here the error message related to the Rest API being disabled: hidden link
You can also consult your hosting providers and ask them to check on the server-side if there is any firewall directive that might be disabling the Rest API.
Note: WPML needs the Rest API to be able to connect to our servers and send/receive translation jobs.
Please follow these steps to get more information about the cause of the issue:
- Activate the WordPress debug mode as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
- Send content for translation or update a pending translation until the problem appears again
- Check if there are any fatal errors recorded in the debug.log file located within the wp-content folder for the same date you run the test. If there is a fatal error, please share it here
- Deactivate the WordPress debug mode when you finish the tests
Indeed, the REST API is blocked in production because we use an httpasswd to prevent the site from being indexed or accessed by non authorized users.
Is there a way for us to provide the username:password to WPML so that the plugin uses them to contact our rest api ?
The issue remains: I've translated the page in all languages use automatic translation with WPML AI, but the icon remains a cog and the jobs are stuck "in progress".
I tried many times to use the troubleshooting buttons (clear cache, Synchronize local job ids with their ATE counterparts, etc). No dice.
Hoping I can help: when i look at the console, i see a request that returns 500 linked to the "Synchronization with the Professional Translation service has failed" warning message:
Thank you very much for sharing your findings. I gathered more information and updated our 2nd tier specialists who are taking a deeper look at this issue.
