Background of the issue:
I communicated with Andrew yesterday about my problem, and he told me he would open a ticket, but he didn't do it. The issue can be seen at hidden link.
Symptoms:
I expected an open ticket and a solution for my problem, but I got no ticket, no email, and no response.
Questions:
Why didn't Andrew open a ticket for my problem?
How can I get a response or solution for my issue?
No problem, maybe its my fault because I checked it as resolved accidentally, but since I talked with you yesterday about my problem I mention your name. Can you please help me now? Its about the footer, because anytime I activate the String plug in it destroys the layout of my footer and I dont know why.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Your approach is not really following the WordPress standards or best practices, as I can see here issues even when testing only using the theme:
The theme comes with six footer columns, but you are only using the first column to add all the HTML including CSS to span the layout across the whole footer.
1) Save the CSS always inside the Customizer > Additional CSS or inside the style.css file or a Child Theme.
2) Instead of adding all the HTML to the first widget column of the footer, then use all the available footer widget columns and avoid manipulating the layout additionally with CSS.
While trying to make those arrangements, it actually seems as if the theme is not working as expected. Only the first footer column is displayed on the front end.
In my opinion, this is something that the theme author should solve. If the theme comes with six footer columns, then those columns should work as expected and there should be no need for additional CSS to adjust the layout.
Anyhow, as I could not confirm the same issue using your approach on my test site, it might even be that you your site someone altered some of the theme codes. Maybe reinstalling the theme could solve this issue.
I suggest you take a backup of the site and database and try reinstalling the theme.
If this will not solve the issue, please contact theme support, as the footer widget sections appear not to function as expected.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Taking a closer look into this, following my above guidelines and disabling the plugin "Droplet Framework" actually solves the issue.
This seems to be more of an issue between the Theme and Droplet Framework. Once the plugin is enabled the footer columns stop working and you can only use the first footer column of the theme. This is unexpected behavior in this case.
