This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
I didnt get any notifications on replys where made to this ticket, so i didnt even know you answered. But yes of cause, if you think this will help solve the issue. But i am almost out of time here, we have paid marketing running and need alot of stuff to be ready for black friday.
Do you have a paid support option, so we can get this solved very quickly? I am happy to pay for express service.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
I have created a Duplicator package of your site and escalated the issue to our second-tier support team for detailed debugging.
Regarding your query about paid support, I’d like to clarify that WPML support is always free of charge (comes with a license), and clients should never need to pay for support services. We are here to help with issues like these, although some cases can take longer to diagnose and resolve, particularly when interactions with other plugins are involved.
For custom work or if you need assistance with tasks outside the scope of our support, we recommend https://wpml.org/contractors/. These are professionals who specialize in custom development work, but note that they do not handle bug fixing related to WPML, this is on us.
