Automatic update doesn't wotk

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to update WPML plugins from the WordPress dashboard because the automatic update doesn't work, and they cannot select the correct site.
Solution:
1. Navigate to WP > Plugins > Add New > Commercial Tab and click the Check for updates button. Then, check for any outdated WPML plugins and update them.
2. If the issue persists, go to the Commercial Tab, generate a new sitekey from your account dashboard at https://wpml.org/account/sites/, and replace the existing one by clicking the Unregister the sitekey link at the top right corner. Then, try updating the WPML plugins again.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by jiriP-10 3 months, 1 week ago.

Assisted by: Kor.

Author	Posts
March 12, 2025 at 12:46 am #16804705
jiriP-10	Background of the issue: I am trying to update WPML plugins from the WP dashboard. I can't select the right site (hidden link) so I selected another staging site, which is registered here. Symptoms: Automatic update doesn't work. I can't update WPML plugins from the WP dashboard on both the staging site and live site. Questions: Can you help me update WPML plugins from the WP dashboard?
March 12, 2025 at 8:30 am #16805555
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for reaching out to us. Could you please go to WP > Plugins > Add New > Commercial Tab and click the "Check for updates" button? After that, check for any outdated WPML plugins and update them. If the issue persists, please go to the Commercial Tab, generate a new sitekey from your account dashboard here https://wpml.org/account/sites/ , and replace the existing one by clicking the "Unregister the sitekey" link at the top right corner. Then, try updating the WPML plugins again.
March 12, 2025 at 10:52 am #16806428
jiriP-10	Thank you very much, updating from the Commercial tab worked perfectly. Thank you and have a nice day!