[Closed] Can not add credits to my account

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you please follow the below steps and let me know if this helps:
1. Go to the Plugins → Add New Plugin.
2. Click on the Commercial tab.
3. Click the "Check for updates" button.
4. Click the Unregister WPML link
5. Click the Register Link once
6. Register it using the current sitekey and see if it helps.

Look forward to your reply.

Thanks

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

Hello there,

The issue should be fixed now, please check and confirm.

Thanks