Can you provide me my all time credit usage

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is attempting to download an all-time credit usage report for their site but encounters issues accessing it.
Solution:
1. We advised the client to navigate to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports to find their Automatic Translation Usage Report. For detailed steps, please visit WPML documentation.
2. If the client experiences any errors during this process, we requested a screenshot or a video recording of the issue.
3. We provided a link to the exported credit usage for the past few months available under the client's WPML.org account.
4. We informed the client that our system only allows exporting reports for individual months, but we provided the total credit usage for the mentioned site and a related site.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit WPML support forum.

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Tagged: Credits

This topic contains 7 replies, has 0 voices.

Last updated by Mihai Apetrei 3 months, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
May 26, 2025 at 4:02 am #17070778
nicholasC-18	Background of the issue: I am trying to download all time credit usage for my site hidden link. Symptoms: I encounter an issue when trying to download the all time credit usage report. Questions: Can you provide the usage report on your end?
May 27, 2025 at 2:52 pm #17079338
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. You should be able to find your Automatic Translation Usage Report if you go to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports (as you can see in the screenshot from the section below): https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices Were you able to try exactly that? If yes, what error do you see? Can you send a screenshot or a screen recording? Please let me know. Mihai Apetrei
May 29, 2025 at 3:01 am #17085828
nicholasC-18	Hi, my purpose is to view the automatic translation usage report.
May 29, 2025 at 8:13 pm #17089746
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Yes, I think I understood correctly what you are looking for. Did you get the chance to go to the backend of your site and follow these steps: WPML > Translation Management > Translation Tools > Automatic translation usage reports? Were you able to do exactly that? Do you see any errors on the screen? Can you create a video recording of your process? I will be waiting for your response.
May 30, 2025 at 11:43 pm #17093556
nicholasC-18	Hi Mihai, I got issue viewing the usage report on my end which I requested support to help generate from WPML end.
June 1, 2025 at 5:08 am #17094922
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hello, I have exported all the credit usage available under your WPML.org account for the past few months. You can find it here: hidden link
June 2, 2025 at 2:21 am #17096093
nicholasC-18	Hi Mihai, I have downloaded and reviewed the report. May I get the all time usage instead of individual month?
June 2, 2025 at 6:54 am #17096416
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Unfortunately, our system only allows us to export reports for individual months. However, I can provide you with the total credit usage for the site you mentioned: - Used credits: 98284 We also have information for this other site (probably a dev/staging site): hidden link (Used credits: 9,548). Let me know if you need anything else!