Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to view site pages when not logged in and instead sees blank pages.
Solution:
We recommend checking the Errata page for the WooCommerce Memberships plugin issue that causes content restriction conditions to apply to all pages across the site. Implement the workaround provided on the following page:

After implementing the workaround, if the problem persists or this solution does not seem relevant, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 6 months ago.

Assisted by: Prosenjit Barman.

Author Posts
November 30, 2023 at 7:52 pm #14967157

mikaelL-10

I am trying to: Use our site pages when not logged in.

Link to a page where the issue can be seen: CAnt be seen - we cave disconnected Woo Memberships

I expected to see: The site pages when not logged in

Instead, I got: blank pages

November 30, 2023 at 7:54 pm #14967163

mikaelL-10

One could perhaps argue that it is their (Woo's) fault. However, there is no downgradable version of their plugin and since the error only occurs when WPML is connected at the same time, we assume that these products are incompatible.
We may not be able to resolve this tonight but it needs to be tested to find the cause.

December 1, 2023 at 11:10 am #14971809

mikaelL-10

Even when adding the previous version of Woocommerce Membership, this is not working.
That means that you have the problem (or we..)
PLEASE HELP NOW

December 1, 2023 at 1:17 pm #14973125

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
Thanks for contacting WPML Support. I'll try my best to assist you in this case.

The problem you're experiencing appears to be quite similar to an issue we recently encountered with the WooCommerce Memberships plugin. Could you please take a look at the Errata provided below for more details, and try implementing the workaround mentioned there?

- https://wpml.org/errata/woocommerce-memberships-restrict-content-conditions-applies-to-all-pages-across-the-site/

Please let me know if you're getting the expected result after implementing the workaround or if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

December 2, 2023 at 10:23 am #14977183

mikaelL-10

That was the problem. Will this fix be implemented in next version?