Background of the issue:
I am trying to translate contact forms on my site hidden link using WPML. The forms are not being translated correctly, and they are adding code that affects the design and functionality. Specifically, it adds /wpmlcf7-4 in front of certain fields, which I have manually deleted, but it still insists on needing it in areas that don't show up on the translation screen.
Symptoms:
Contact forms are not being translated correctly, and they are adding code that messes up the design and functionality.
Questions:
Why is WPML adding /wpmlcf7-4 in front of certain fields in my contact forms?
How can I remove the unwanted code from areas that don't show up on the translation screen?
9.5 hours and the end of the work day 🙁 Please when you reply can you let me know when to get hold of someone via the live chat / new ticket function, in UK standard time format. Thanks.
Please grant me access to your site and explain how I can view the issue.
Also, please let me know which Contact Form 7 forms are involved in this issue.
If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Hi is someone available now to chat about this and some other final bugs that need sorting out before I roll the translation out over the whole website? Thanks.
I am unable to convert this ticket into a live chat.
You are welcome to open a new issue in our support forum. https://wpml.org/forums/forum/english-support/
You will be able to access a live chat if a supporter is available.
Otherwise, your case will be created as a ticket.
We try to focus on one issue per ticket in our technical support forum.
Otherwise, tickets can get cluttered and confusing for both users and supporters.
If you need further help with the Contact form 7 issue you presented in this ticket, please reply to this ticket and further elaborate on the problem. And/or provide me with access to your site so I can investigate further. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
This has been moved to a dedicated support ticket after talking with one of your team as it has been advised that you need to debug it more. Thanks.
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