Footer links are not translated correctly

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This topic is split from https://wpml.org/forums/topic/503-error-ate/

Tagged: Large Sites, Not WPML issue

This topic contains 13 replies, has 0 voices.

Last updated by Alejandro 3 weeks ago.

Assisted by: Alejandro.

Author	Posts
August 26, 2025 at 8:11 am #17346884
yvesB-21	some languages's footer links arent linked correctly and also some languages pages in the footer content is empty "also hidden link this link is giving an error."
August 26, 2025 at 8:44 am #17347152
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello, I suspect you are working on the site, but please know that page you shared throws a 503 on all the different languages. even with WPML disabled it throws that error and i'm not sure why. could you please check it out and let me know when it's fixed so I can check what's going on? the next step would be to install WPML 4.8 (the official release version) which will be released today in a few hours since we worked on something that seems quite familiar to your situation (You probably got a mail from Amit about this). Regards.
August 26, 2025 at 2:38 pm #17348822
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	The error on the page comes because you seem to have a database table missing. The error is: [26-Aug-2025 14:34:53 UTC] <strong>WordPress database error Table 'XXXXX.wp_weareplanet_method_config' doesn't exist</strong> for query SELECT * FROM wp_weareplanet_method_config WHERE space_id = 83676 AND state IN ('active', 'inactive') made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/astra/page.php'), get_footer, locate_template, load_template, require_once('/themes/astra/footer.php'), wp_footer, do_action('wp_footer'), WP_Hook->do_action, WP_Hook->apply_filters, SWISS_SIDE_Cart->render_sidebar_cart_template, require_once('/plugins/swiss_sidebar_cart/inc/scw-sidecart.php'), require_once('/plugins/swiss_sidebar_cart/inc/scw-review.php'), do_action('swiss_sc_after_items'), WP_Hook->do_action, WP_Hook->apply_filters, SWISS_SIDE_Cart->render_cart_footer_content, do_action('woocommerce_proceed_to_checkout'), WP_Hook->do_action, WP_Hook->apply_filters, wc_get_pay_buttons, WooCommerce->payment_gateways, WC_Payment_Gateways::instance, WC_Payment_Gateways->__construct, WC_Payment_Gateways->init, apply_filters('woocommerce_payment_gateways'), WP_Hook->apply_filters, WooCommerce_WeArePlanet->add_gateways, WC_WeArePlanet_Entity_Method_Configuration::load_by_states_and_space_id Can you fix hat so we can check the other problem you mentioned here in the ticket? Regards.
August 26, 2025 at 11:37 pm #17349791
yvesB-21	yes, we were adding a new payment method to our website which wasnt able to create tables, but now that is fixed.
August 27, 2025 at 8:55 am #17350855
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	But the error I mentioned was triggered by Elementor, what exactly is in the giftcard page in elementor because for some reason that page keeps triggering a 503 error and they are not related to WPML. I actually tested checking the page out WITHOUT WPML to see what would happen and by doing that and a bit more research I found the problem is in the YITH giftcard plugin, it's just not working. you can see everything here: hidden link I woudl suggest that you create a staging site, disable everything except WooCommerce and the YITH giftcard plugin and see if it works. if it does, then start enabling first the other WooCommerce Addons and refresh the giftcard product page until you find which is causing the issue. Then you can contact them to try to get to the bottom of it. Regards,
August 27, 2025 at 12:03 pm #17351776
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	By the way, about the links, can you check if there are pages "missing" links? because i saw the footer and I can see them translated. I even checked it in the gift pages by removing the products shortcode during a quick test and I can see them translated. Is there a specific menu item that is not translated?
August 28, 2025 at 5:43 pm #17356194
yvesB-21	The links are working on english and also in some languages at the footer. but not on some languages, they are just being redirecting to the english one. also some images are still missing in other languages of products,
August 29, 2025 at 10:38 am #17357820
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Could you be more specific so I could go and check what's going on? (the name of the link and the language would probably help a lot but also where the image is missing and in what language). Regards,
August 29, 2025 at 9:07 pm #17358875
yvesB-21	hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link all languages are missing product images, it is just showing blank on all of them
September 1, 2025 at 9:48 am #17361938
yvesB-21	Hello? this is a serious issue. please fix this
September 1, 2025 at 11:33 am #17362315
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello, It seems the problem here is that WooCommerce Multilingual was disabled. In general this is solved by going to WooCommerce > WooCommerce Multilingual & Multicurrency > Settings > Troubleshooting and select the options shown on that page. It's already running and i'm waiting on it to finish so I can verify the problem was indeed that one. Once that problem is fixed, I'd create a private product (invisible to users) and translate it to see if the problem was indeed that one, ok? We haven't forgotten about you, I just wanted to have concrete results before coming back to you. Regards.
September 1, 2025 at 11:59 am #17362364
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Ok, it seems that was it. here's a quick video showing you all the steps: hidden link --------------- However, I'm still waiting on the links situation. you mentioned that there are missing links translations in the footer but I don't see even 1 link that hasn't been translated so could you point me in the right direction, please? -------------- Lastly, this is not super related to this ticket but: - Did you manage to fix the YITH Gift Card situation? was it indeed a problem on their end? - Did you manage to fix the YITH Brand filters situation? In general they don't seem to be fixed, but again, that's something happening on their end. Once they fix it, we may have to do something in WPML to sync these new changes across languages so please let me know. Regards, -
September 1, 2025 at 3:46 pm #17363580
yvesB-21	we are planning to change filter plugin, do you have any recommendations for the replacement? i can see the footer links are now fixed but there is one page that is shown as empty hidden link in all languages except the original hidden link hidden link Thanks for the image fix for the products!
September 2, 2025 at 2:53 pm #17366820
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	The problem with the disclaimer page was that you had created it with a gutenberg block but then you put elementor on top which was empty. When WPML picked it up it only had Elementor which was empty. In order to solve it you had to edit the disclaimer page and click "edit with WordPress Editor" and save it. Once that was done, the complianz block was added to all the languages. However The translation doesn't come from WPML, it seems it comes from their website (complianz's) and from hidden link">their guide it seems it doesn't have translations for all the languages you have. If you see some pages do not have the translations, please talk to Complianz about it. ----------------- About the Filter plugin, you could give this one a try: https://wpml.org/plugin/husky-products-filter-professional-for-woocommerce/ Or look for others here: https://wpml.org/plugin-functionality/woocommerce-extension/?wpv_view_count=7235227 (recommended E-commerce extensions). Regards,