Background of the issue:
I added a new language to my site hidden link that I don't speak and used ATE to translate automatically. I clicked the [Complete translation] button.
Symptoms:
The translations did not publish after clicking the [Complete translation] button.
Questions:
How can I publish the translations without reviewing and accepting each translation item?
Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, you can go to WPML -> Translations and select the ones you want to approve the review.
Then select "Approve translation reviews" from the "Bulk action" dropdown (see attached) and click "Apply" button.
You can also filter the translations based on "Pending review" status (see attached).
Please let us know your findings and we'll try our best to help you further on the matter.
So the problem is different than what you initially posted about "...without reviewing and accepting each translation item". This is about completing translations which look stuck somehow.
At this point I can suggest the following:
- Cancel one of the jobs, by clicking that trash can icon.
- Then open that page for editing in default language.
- Make a small change like a word or dot.
- Save.
- Add/Update the translation again manually.
Since you had already translated the content, you shouldn't be charged additional credits and the translation memory should fill in. If this job completes, then proceed with the next one but using automatic translation. For example:
- Cancel one job.
- Go to Translation Management.
- Select that page and send for automatic translation (remember to select only the language you want to translate to, while you can select "do nothing" for other languages).
If this goes fine, then repeat these latest steps for other jobs. I'll recommend sending smaller jobs, like 2 or 3 pages and repeating this for a couple of times. And if all goes well, then try with bigger jobs (i.e. more pages at once).
I hope this 'll help resolving the issue. However if issue continues to appear, please provide the debug information of your website for an overview of your setup. See https://wpml.org/faq/provide-debug-information-faster-support/ for more information.
I've enabled the debug information section for your next reply.
From my point of view it's exactly the same as what I initially posted, but the support AI rewrote everything I wrote. I truly hate it when that AI gives it's own spin of what I already carefully explained. That bot should be fired (!)
I restored the backup from before I started to add languages to ensure all content is perfectly fine.
Now, this site was set to use the classic translation editor and was connected to the Textmaster translation service, but we want to switch to the ATE for new content, so
1. disconnected Textmaster
2. translation mode = Translate What You Choose
3. Automatic translation = Publish right away but mark as not reviewed so I can take a look later
4. Editor for new translations = Advanced Translation Editor (recommended)
5. Editor for translations previously created using Classic Translation Editor = Classic Translation Editor (recommended)
6. I added 'Japanese' and in the 'all pages' list, I clicked the + icon for 'menukaart', it went to the ATE, 100% is translated from the TM, so I click [Complete Translation]
7. Back in the pages list, it keeps on showing the cog icon in stead of the review icon and the Japanese page is not published on the front end. See screenshot
--
- Everything is Up to Date
- Memory limits are set to 512mb
- Same theme and plugins as on other sites where it works, only difference on this site is that it is switched from Classic to ATE for new content.
Thank you for all the details, and our apologies for your experience while creating the ticket. I'm checking with my team about it and 'll look into this for sure.
For the issue you just explained in detail, I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
I can see the issue happening with one page "Menukaart" while trying to translate to Japanese. However, I want to conduct more tests like adding test pages/posts, deactivating plugins and/or theme(s).
But before doing that I need your permission because this is a live site and the above mentioned may produce unwanted results.
Hi, the page 'menukaart' is the only page that needs translation for the 4 new languages.
I have a backup so you can do some testing without a problem. As long as you reactivate the plugins/themes you deactivated. Deactivating the theme wouldn't fix it. Content is added with the Divi theme, so once you deactivate that you are left with all shortcodes.
Please do not touch other pages and approved translations, I tried it and it causes that a translation edit is done by the ATE, while it is configured not to do that. That's another issue for another time, I first need this menu page to be translated into the 4 new languages.
I expect that the issue is that the site (and the menu page) are in the classic editor, while it now needs to go forward with the ATE.
My apologies for delay on this, I was off yesterday. However, I am working on this and 'll get back to you as soon as I find something or have a solution.
I tried investigating in more detail and looks like the said website isn't found in our records. Perhaps it was previously at hidden link, which is found in the records. I suspect that migration or change of URLs was done and it didn't well.
Please try the following steps:
- In your website, go to Plugins -> Add New -> Commercial.
- Unregister WPML by clicking the unregister link.
- Then go to https://wpml.org/account/sites/.
- Delete the existing site key.
- Create a new site key.
- Then go back to Plugins -> Add New -> Commercial on your website.
- Click the register link and use the new sitekey (created above) to register.
And then try completing the translation once again. Please let me know your findings and I'll try my best to further investigate the issue.
Thank You Waqas, I re-registered the website like you explained. I then wanted to connect it to the account that holds all my translation credits, but something is going wrong with that. Please have a look at this screen recording: hidden link
I also tried to go to the ATE for the Japanese translation of the menu page, but it doesn't let me. See this screen recording: hidden link
