Issue with Incorrect URL Prefixes in Multilingual Setup

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced an issue with broken links after making changes to their website. They reverted to an earlier backup and reapplied the changes, which resolved the issue.
Solution:
We reviewed the product in the primary language and tested the language switcher to access the Dutch version. We recommended the client to try accessing the site again using incognito mode to ensure the issue was fully resolved.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.

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Tagged: Not WPML issue

This topic contains 1 reply, has 2 voices.

Last updated by Kor 10 months, 1 week ago.

Assisted by: Kor.

Author	Posts
May 31, 2024 at 4:22 pm #15693436
hiboouD	Background of the issue: I am working on a multilingual website using the WPML plugin. The primary language of the website is French, with additional versions in Dutch and English. The website is currently under development. Symptoms: When navigating to the Dutch version of a product page, an extra language prefix is erroneously added to the URL, causing a 404 error. For example, the intended URL 'hidden link' incorrectly redirects to 'hidden link'. This issue does not occur with the other language versions. Questions: How can I adjust the WPML settings to correct the URL structure for the Dutch version of the site? What troubleshooting steps should I follow to resolve the issue of the incorrect URL prefix in the Dutch version?
May 31, 2024 at 5:31 pm #15693591
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hello, Thank you for reaching out. I've examined this product in your primary language, French, using the link provided (hidden link). Subsequently, I utilized the language switcher to access the Dutch version, and I encountered no difficulties in opening the link (hidden link). There were no redirects to broken links observed. Could you please attempt accessing it again using the incognito browser mode and check if the issue persists on your end?
May 31, 2024 at 7:43 pm #15694039
hiboouD	Hello, Thank you for your response and for checking the links. I reverted to an earlier backup and reviewed the changes I made. After applying them again, the issue did not occur. Thank you for your assistance. Best regards