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[Escalated to WPML Developers team] Multisite – "use directory for default language" redirection loop error

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This topic contains 12 replies, has 3 voices.

Last updated by Long Nguyen 1 year ago.

Assisted by: Long Nguyen.

Author Posts
May 6, 2024 at 12:01 pm #15597151

gabrielS-32

hidden link
so here you can see US and JS sites with default language and default url /us/en and /jp/en works. also /us redirects to /us/en with root template

However, for belgium site, it create a redirection loop weither we have a root page or not.

hidden link should redirect to hidden link

Instead, we get an error

for root page we have created root template redirect to detect, that redirect should happen. but isse stay when we set this permalink setting even without setting root template. it should open 404 in this case (I did test this behavior on another sites). I did recreate /be site from scratch and issue stay, so WMPL doesn"t like multisites with subfolder /be 😀

I also tried to use the plugin "redirection" which worked, how can I make this work without this plugin the same it works for other sites in the network ?
May 8, 2024 at 1:42 am #15604019

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the staging website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private response form looks like this:
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Next time you reply, click "I still need assistance."

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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas
May 10, 2024 at 4:08 am #15612531

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Gabriel,

Thank you for contacting WPML support, I’m happy to help you with this issue.

I notice that if I turn off the option "Use directory for default language" on the subsite hidden link the homepage is displayed as well.

If I enable that option with a blank root page, no redirection, the issue still persists. However, the issue doesn't happen with other subsites. I suggest you enable a minimal environment as below and see if it helps:
- Deactivate all non-WPML plugins.
- Switch to a standard theme of WordPress.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

Looking forward to your reply.
Thanks
May 13, 2024 at 3:39 pm #15621762

gabrielS-32

Hello!

Issue still here...
I have activated Twenty Twenty-Four theme and all plugins was deactivated including WPML addons. Only original WPML plugin was active. Issue presist only on multisite with subfolder name /be
May 14, 2024 at 4:33 am #15623178

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I'm discussing this issue with our 2nd tier support. I will update you here when I have something to share.

Thanks.
May 14, 2024 at 10:01 am #15624647

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Can you please share the Nginx configuration rule? You can contact your hosting support and ask them to provide it.

Thanks.
May 15, 2024 at 9:16 am #15628811

gabrielS-32

Hello there,

Here is config archive provided by our DevOps team:
hidden link
May 16, 2024 at 1:52 am #15632561

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

I've shared it with our 2nd tier support to check the configuration. I will let you know once I have any information.

Thanks.
May 21, 2024 at 4:29 am #15647851

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

There is a workaround to fix the issue and we've applied it on your site. Now the subsite /be/ works properly. Please check this and let me know how it goes.

- Edit the file wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/redirection/wpml-rootpage-redirect-by-subdir.class.php

- Around line 25, change the code from:

$target                      = $target
	? $target
	: ( ( $filtered_root_url = $wpml_url_filters->filter_root_permalink(
		wpml_strip_subdir_from_url( site_url() ) . $request_uri
	) ) !== wpml_strip_subdir_from_url( site_url() ) . $request_uri ? $filtered_root_url : false );

if ( $target === false ) {
	$this->maybe_setup_rootpage();
}

to this one:

$target                      = $target
	? $target
	: ( ( $filtered_root_url = $wpml_url_filters->filter_root_permalink(
		wpml_strip_subdir_from_url( site_url() ) . $request_uri
	) ) !== wpml_strip_subdir_from_url( site_url() ) . $request_uri ? $filtered_root_url : false );

if ($target == $filtered_root_url) {
	$target = false;
}

if ( $target === false ) {
	$this->maybe_setup_rootpage();
}

- Edit the subsite and change the site, home URLs from hidden link to hidden link (remove the last slash).

Looking forward to your reply.
Thanks
May 23, 2024 at 10:32 am #15662149

gabrielS-32

Hello there!

Just letting you know, the code snippet you shared helped to resolve the issue - redirect from /be to /be/nl works as expected!
May 24, 2024 at 1:26 am #15665408

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Thanks for your confirmation. Feel free to contact us again if you have any questions.
May 24, 2024 at 6:15 am #15665665

gabrielS-32

Latest question here: as this is core update right in the plugin - we can not release the site this way. When can we expect this fix to be released?
May 24, 2024 at 6:58 am #15665735

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This issue has been escalated to our development team. You can use the workaround on your live site until there is an update that includes the fix for this. I will update you here when I have any information.

Thanks.