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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 8 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 month, 4 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
October 23, 2024 at 3:21 pm #16322571

Xevi Baena Ortigosa

Background of the issue:
I have used the automatic translation feature of WPML to translate my website from Spanish to English. I am using The7 theme with WPBakery on my site hidden link.

Symptoms:
The buttons and some images with links have not changed their text, and the links are still pointing to the Spanish version instead of the English one.

Questions:
Why are the buttons and images not updating their text after translation?
How can I ensure that links point to the English version after translation?

October 23, 2024 at 6:32 pm #16323190

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Can you please provide me screenshots of the buttons and images both in the Front End, as well as in the page builder? I want to check what is the name of the element being used to insert the buttons and images, as well as to check how they behave in the Front End.

Thanks in advance,
Lucas Vidal

October 23, 2024 at 9:28 pm #16323582

Xevi Baena Ortigosa

Hello,

I leave you the accesses so you can see it yourself:

[removed by support]

Also, I attach some images of things that have not been translated from the home and a portfolio.

portfolio.jpg
home.jpg
October 24, 2024 at 11:04 am #16325683

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thanks for sharing the screenshots 🙂

I've removed the login information you shared, because this Forum is public. Please delete the user you created and shared or, at least, change its password. You can share the credentials using the form below.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

IMPORTANT

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

October 24, 2024 at 2:01 pm #16326762

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I'm getting a 423 error when accessing the login link:

"Locked
The requested resource is currently locked. The lock must be released or proper identification given before the method can be applied."

Can you please check? Let me know if I have to change my VPN options to access your website.

October 25, 2024 at 8:49 am #16329603

Xevi Baena Ortigosa

Could you tell me from which country you are working? So I can give you access, or in your absence the ip

Thanks!

October 25, 2024 at 1:39 pm #16330950

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I'm accessing it from Brazil. I also have a VPN, I can change my location, if that's easier. I'm waiting for your feedback 🙂

October 29, 2024 at 10:57 am #16341555

Xevi Baena Ortigosa

Hello! a priori you could already log in to both ftp and wordpress. Can you please confirm it?

Thank you,

Best regards,

October 29, 2024 at 3:14 pm #16343196

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for sharing the details, I was able to access your website. There are 2 things I noticed:

1. Some custom elements, provided by your theme, are not translatable (like the button you mentioned). That might be a compatibility issue between your theme and WPML;
2. To translate the home page, you chose the "WordPress Editor" option.

Let's address them one by one:

#1
To check if that's indeed a compatibility issue, I've set up a testing environment, with the The7 theme on it. Please register the The7 theme, so I can check it. Please only register the theme, there's no need to add content. This is temporary, and this website will be deleted after use. You can access the website here:
hidden link

#2
Check the attached image. When choosing that option, the translation will be available via the WordPress Editor, using WP Bakery in your website. With this option, you won't be able to access WPML's translation editor and will have to edit translation directly. By clicking to edit/update the translation, you can change the content of that translation completely, as you wish. Check here for more details:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

I'll be waiting for your feedback. Please let me know if you have any questions.

Editar la p_gina _Home_ _ WK Thomas _ WordPress.jpeg

The topic ‘[Closed] Problem with the buttons ands images’ is closed to new replies.