Request to mapping zh-tw to zh-hant

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Translation Service

This topic contains 0 replies, has 0 voices.

Last updated by seemaD 2 months ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
February 18, 2025 at 10:20 am #16717935
seemaD	Background of the issue: I'm using Smartling as a Translation Service, and I want to map zh-tw to zh-hant from your end. Previously, Ahmed Mamdouh helped us to map the same for my other websites. Here is the link of previous ticket: https://wpml.org/forums/topic/request-to-mapping-zh-tw-to-zh-hant/ Symptoms: No specific issue or error message mentioned. Questions: Can you please map zh-tw to zh-hant for my site hidden link?
February 18, 2025 at 4:49 pm #16720309
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, Kindly be informed that the mapping has been added successfully. Best regards, Ahmed Mamdouh.
February 19, 2025 at 7:13 am #16722027
seemaD	Hi Ahmed, thank you for helping again to map language. But we are unable (only for zh-tw) to send content for translation. Please check the below attachments. Previously, you helped us to map language for our other sites, and they are still working fine.
February 19, 2025 at 8:57 am #16722846
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, Please provide me with the website admin access to allow me to investigate the issue. As I can see from the provided screenshot, the issue is related to the language pairs, not the language mapping. I set your next reply as a private reply to share the credentials safely. Best regards, Ahmed Mamdouh.
February 19, 2025 at 9:50 am #16723324
seemaD	Sorry, we can't provide the details. Is there any other way? Or you can guide us in whatever steps you want to do or want to check. Request: Is it feasible to go from this forum chat to live chat? in order to expedite the procedure and promptly address it.
February 19, 2025 at 12:20 pm #16724195
seemaD	Hi Ahmed, still it is not working. As you mentioned, sending an email to you.
February 19, 2025 at 3:53 pm #16725753
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, I removed some cache data from our system, could you please try again and let me know how it works? Thanks for your patience and cooperation, Ahmed Mamdouh.
February 20, 2025 at 7:07 am #16727428
seemaD	Hi, It is working now. Thank you for your support.