Request to Restore Credits Due to Accidental Usage

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Credits

This topic contains 1 reply, has 0 voices.

Assisted by: Itamar.

Author	Posts
August 14, 2025 at 2:58 am #17319583
leeB-17	Background of the issue: I recently purchased the $99 WPML plan on 2025/8/14, which included translation credits. I unintentionally consumed all my credits due to an operational mistake by clicking automatic translation without selecting any languages. I have not been able to use the credits for my intended translations. Symptoms: All translation credits were consumed unintentionally due to not selecting any languages before clicking automatic translation. Questions: Can you restore my translation credits? Is there an alternative solution since I haven't used the credits for my intended purpose?
August 14, 2025 at 10:07 am #17320408
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'm sorry, but automatic translation credits are not refundable. We provide all the warnings before activating automatic translation. We also mention this here: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/ Regards, Itamar.