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[Resolved] The content of the product details page cannot be recognized and automatically translated.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to have the content of the product details page recognized and automatically translated using the WPML plugin.
Solution:
If you're experiencing this issue, we recommend checking the translation preference settings for your custom fields. These fields might be set to "don't translate." You should change them to "translate" by following the steps outlined in the WPML documentation on Translating Custom Fields. After updating the settings, open the product details page and resave it. This should allow the content to appear in the translation editor.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins installed, and confirm the version of the permanent fix. If the problem persists, we highly recommend opening a new support ticket with us for further assistance at WPML Support Forum.

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This topic contains 3 replies, has 0 voices.

Last updated by Bruno Kos 3 days, 15 hours ago.

Assisted by: Bruno Kos.

Author Posts
September 23, 2025 at 6:56 am

ehaitech-marketing-consultant-

Background of the issue:
I am trying to solve a problem with the WPML plugin on my site hidden link. I want the content of the product details page to be recognized and automatically translated.

Symptoms:
The content of the product details page cannot be recognized and automatically translated.

Questions:

September 23, 2025 at 11:39 am #17424779

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

On the sandbox site

hidden link

Can you create (or import) the single product template so that it looks like the one here:

hidden link

Please also make sure to include the “Get a Quote” form as a global widget inside the single product template. This is the part we’re currently troubleshooting — we want to confirm why it isn’t working as expected. On your site, this form is added as a global widget in the product template, so it should be set up the same way here.

I believe I’ve already installed all the necessary plugins, but let me know if anything else is required.
September 24, 2025 at 7:51 am #17427757

ehaitech-marketing-consultant-

hidden link
We used a custom plug-in to create a custom data source. If they configure it to read it, it should be fine. the "Get a Quote" we have translated yesterday successfully from string maybe. Now we figure out how to translate descriprtion of product page

hidden link
September 24, 2025 at 11:49 am #17428968

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I see that these custom fields were set as "don't translate".

What if you set them to "translate" (so according to https://wpml.org/documentation/getting-started-guide/translating-custom-fields/#decide-how-to-translate) and open the product and just resave it, do these appear in the translation editor now?

SETTINGS.jpg