Hello There,
Thanks for contacting WPML Support. I will try my best to assist you in this matter.
After reviewing your site, I found that a custom CSS code is applied for the header section to hide the header on mobile devices. Please check this screenshot for a better understanding: hidden link
If you're talking about this header, please remove the CSS customization and then check. You'll see the header.
Additionally, I haven't noticed any menu on the Footer, not even on the desktop and in other languages. Can you please share the steps to see that menu?
If something not working properly on the specific resolution of devices, it is recommended to check if any custom CSS is applied for that element. If you find any, remove that CSS code and then check again.
Let me know if you need any further assistance. I will be happy to help.
Thanks for helping! As you see in the screenshot there are two nav, top and bottom. They are now shown because of cleaning the cache not removing the code. So, I think the code is not the problem. What do you advise and see?
I have closed the ticket by mistake.
By the way, if the problem on this specific custom code you mentioned, the problem would have been in both arabic and english version.
Hi There,
Sorry for the delay in responding due to the weekend.
I have checked your site again and noticed that both the Header and the bottom menu are absent in all languages. I haven't noticed any markups in the Developer tools. You can also check by opening the site in incognito mode on any mobile browser.
To understand if the WPML plugin has any kind of involvement in this matter, Would you please deactivate the WPML plugin and see if the menu issue remains?
If the issue persists even after that, it will mean that something else is causing the issue. I suggest you deactivate all plugins except for the essentials and check if the issue still persists or not. If that solves the issue, start activating the plugins one by one and continue to check the issue. In this way, you'll be able to pinpoint the one that is causing the issue.
But, if the issue gets solved after deactivating the WPML plugin, please let me know. I would be happy to take a closer look and help you to find a solution.
