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Supporter timezone: Europe/Madrid (GMT+02:00)

This topic contains 8 replies, has 0 voices.

Last updated by Carlos Rojas 6 days, 7 hours ago.

Assisted by: Carlos Rojas.

Author Posts
September 15, 2025 at 4:38 pm #17403494

sigurdurB

Background of the issue:
I'm translating product categories through Taxonomy Translation on my site hidden link using WPML.

Symptoms:
The hierarchy and images of the product categories are not carried over after translation, requiring manual edits.

Questions:
Is there a better way to maintain the hierarchy and images when translating product categories?

September 16, 2025 at 8:48 am #17405000

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Please follow the steps described in this section of the guide: https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/#sync-taxonomy-structure to sync the hierarchy automatically after translating the product categories.

Regards,
Carlos

September 22, 2025 at 4:35 pm #17422927

sigurdurB

I already told you that this does not help.

September 22, 2025 at 5:22 pm #17423081

sigurdurB

Another problem, category pictures are cropped weird on the translated page, see screenshots

Original.png
translated.png
September 23, 2025 at 9:26 am #17424244

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Can you elaborate more on what you mean by "this does not help"?
Does it work or doesn't it work?

September 23, 2025 at 1:26 pm #17425671

sigurdurB

Nothing has changed with my issue and the article you suggested does not help. The guidance you are suggesting does nothing to resolve the issue.

September 24, 2025 at 8:59 am #17428087

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

1.- I kindly ask you to describe, step by step, how to reproduce the issue on your site. It would be optimal if you could create a video (using Loom, Komodo, or similar) and share a link here, so I can follow exactly the same steps to see the problem.

2.- Please share the access credentials to your site in your next message, which I have set private. That way, I will be able to follow the steps described in the previous point.

Confirm you have created a full site backup that you can restore if necessary.

September 29, 2025 at 4:52 pm #17441944

sigurdurB

I have tried that, and you just donðt seem to get what to me seems so plainly evident that I'm at a loss for how to explain it in terms that you will understand.
But a thought just occurred to me that this is all just a big misunderstanding. What I'm seeing as a horrible, broken system, you see as a perfectly normal system working exactly as designed. So instead of being horribly broken, your system is just horribly poorly designed.
Maybe you see that it is perfectly normal that a translated product category is translated and placed in the root without a picture, even though the original had a picture and was a sub-category.
Perhaps the reason you don't see the problem is that you don't perceive my issue as a problem. Let me assure you that I see it is a horrible problem that my store has to look like crap until I finish translating all the categories, go into the sync function to sync, and then go back into the categories to add pictures to the translated categories.

This is not to mention the annoyance of having your tool complain about the categories being out of sync, just because I fixed things manually, because sync would constantly change a subcategory to a root category.

If you don't understand the description, I don't see how a video will help. Either you're an AI bot that can't exceed its programming, which states it can't get to the next step unless it has a video, or you are just deliberately wasting my time.

September 30, 2025 at 8:55 am #17443258

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there

Thank you for your message – it does help clarify the situation. However, I noticed that you haven’t outlined the exact steps you're following to translate the product category. This is likely where the issue originates, so understanding your process will be key to finding a solution.

To move forward, I’d appreciate it if you could do the following:
- Describe the exact steps you take when translating a product category. A step-by-step breakdown will help me replicate the issue precisely.
- Share temporary access credentials to your site so I can review your WPML configuration. I’ve enabled the next reply to be private, so your information will remain confidential.

Looking forward to your update so we can continue troubleshooting this effectively.