[Resolved] Translation Management page is not loading
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to load the Translation Management page on their site after clicking on it. Solution: Reinstall the WPML plugin.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Thanks for contacting us. Based on your screenshot, it looks like the debug log is enabled. Please share the debug log file with us so we can review it and identify what’s going on.
You can upload it to a file-sharing service like Google Drive or Dropbox and send us the link.
Thanks for your reply. I keep seeing this error "Api error missing resource: No sitekey found for this website" here hidden link
Could you please go to your account dashboard here https://wpml.org/account/sites/ and remove and add the domain again? Then, update your new site key here hidden link
I need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. If you agree, please backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Once it's backed up, please let me know, and I will recheck this.
Thanks for your reply. I've downloaded a new debug.log using the file manager plugin since the FTP access is still not working for me. I will escalate this further to our 2nd Tier Support for further investigation.
In the meantime, you can share the attached screenshot along with the error logs below with your hosting provider. You can tell them that this error 500 is being generated and regarding the parse error, WPML support will check this on their end. In the meantime, try updating the server's PHP version to 8.X and see if it helps, as it could be related to the error log below.
[06-Jun-2025 17:08:10 UTC] PHP Parse error: syntax error, unexpected '-', expecting :: (T_PAAMAYIM_NEKUDOTAYIM) in /home/kilimpoi/domains/kilimpoint.com/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Infrastructure/WordPress/Component/Item/Application/Query/SearchQuery/QueryBuilder/ManyLanguagesStrategy/SearchQueryBuilder.php on line 90
[06-Jun-2025 17:08:11 UTC] PHP Parse error: syntax error, unexpected '-', expecting :: (T_PAAMAYIM_NEKUDOTAYIM) in /home/kilimpoi/domains/kilimpoint.com/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Infrastructure/WordPress/Component/Item/Application/Query/SearchQuery/QueryBuilder/ManyLanguagesStrategy/SearchQueryBuilder.php on line 90
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
