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[Escalated to WPML Developers team] Urgent Help - Cannot access WP Menus Sync in WPML

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Supporter timezone: Europe/Zagreb (GMT+02:00)

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Last updated by Dražen 6 months, 3 weeks ago.

Assisted by: Dražen.

Author Posts
December 3, 2024 at 1:11 pm

cristianS-23

Background of the issue:
I am trying to access WP Menus Sync at hidden link.

Symptoms:
I expected to see successful access to the WP Menus Sync page, but instead, I got unsuccessful access.

Questions:

December 3, 2024 at 2:02 pm
December 3, 2024 at 2:03 pm #16472297

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

here is the ticket.

Please also share the FTP access in next private reply, and let me know if it okay to take a copy if needed to escalate further.

Thanks,
Drazen
December 4, 2024 at 3:45 pm
December 5, 2024 at 8:13 am #16479734

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks. It is not working for me, but I have applied a workaround code from the backend, and it seems to help and lower the time.

Please check, it seems to be a known issue.

Workaround used: https://wpml.org/forums/topic/menu-sync-doesnt-work-3/#post-12629897

Regards,
Drazen
December 6, 2024 at 2:52 pm #16486520

cristianS-23

Hello,

Thank you for your reply. I can confirm that I did this, but after translating the menus and syncing them, all languages are displaying the same strings in all languages.

Compare the mega menu in English, and in German for example
English: hidden link
German: hidden link

I cannot upload attachments because your limit is 1MB.
December 9, 2024 at 7:35 am #16491212

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

great.

I am not sure on which part you mean, but I see you are using some shortcodes in menu, or maybe some similar addon for mega menu. You will need to go to 2nd language and also adjust it to your need for German, WPML can not know or translate/sync shortcode or custom links. I enable Wocommerce now, but I am not sure which part is same. If so, you will need to manually adjust it further to meet your needs.

- hidden link

If you have further doubts or question on this, please start a new chat and we will be glad to help.

As for the current ticket issue, hope the workaround helps. If yes, I will mark the tickets as escalated to devs, and when there is permanent fix I will update here.

Regards,
Drazen