[Resolved] URL slugs are not shown in the page translation UI
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to see URL slugs in the page translation UI when trying to translate a new page URL slug, despite following the guide on translating page slugs. This issue is inconsistent across different environments and accounts. Solution: 1. Make a minor edit to the page in the default language and update it. Then, check if the translation shows the URL slug correctly. 2. If the issue persists, create a new test page or post, add a translation, and see if the slug appears in the editor. 3. Clear your site's cache as it might be a caching issue affecting the visibility of translated slugs. 4. If none of the above steps resolve the issue, it could be helpful to test using a different user account to see if the problem persists. 5. For further troubleshooting, especially if the problem occurs only in specific environments, provide temporary access to your site for detailed investigation by the WPML support team.
Please note that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
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The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
1. Edit the translation in the ATE
2. Use the search field and search for the slug for example 'About Us'
3. You will notice that it's 100% translated automatically and also you can adjust it in the editor.
Also, I was able to find it at the bottom of the ATE editor without searching. (see screenshot )
Is there a specific page/post that we can test where the issue is currently present?
Very weird. I created myself another account and there I could translate the URL slug. Though, it wasn't auto translated. I hope this is the last time I have to create another account to do translations correctly 😀 Thank you for the help!
