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[Closed] Woocommerce pages is showing in English instead of French Language

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This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 10 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
December 5, 2023 at 4:17 pm #15000725

agence-web-econnect-cityY

I am trying to:

Link to a page where the issue can be seen: All product listing pages when adding to the cart

I expected to see: IN French

Instead, I got: an English

Product List.png
checkout.png
Cart-popup.png
cartpage.png
December 6, 2023 at 11:22 am #15006977

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

Can you find those strings in String Translation (ST) and translate? If not, I'll suggest to check this guide https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ and see if you can bring those to ST for translation.

If that doesn't work, I recommend to try/fix the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Update WordPress to latest version.
- Switch to a default WordPress theme like 2021 or 2023 and check for the issue.
- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.

Please let me know and I'll try my best to help you further on the matter.

Regards.
December 6, 2023 at 6:25 pm #15011471

agence-web-econnect-cityY

I am a developer and I did the same but the issue is the same. I need to fix it ASAP. I never find this issue with other websites and this is my 1st experience. I have shared the logs file so please check and please give me the exact solutions no to enable and disable the plugin because that are is not a confliction issue with plugins as I saw in error logs. So please please share the

December 7, 2023 at 10:16 am #15015527

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates, but I don't see any error log files you shared (except the debug information, which points out the facts I shared earlier).

Anyways, I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

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