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This topic contains 2 replies, has 2 voices.

Last updated by antoniusP-2 4 months, 4 weeks ago.

Assisted by: Long Nguyen.

Author Posts
July 26, 2024 at 6:21 am #16003521

antoniusP-2

Background of the issue:
I am testing a 1-month trial to migrate my site from strato.nl hosting to rocket.net hosting. The live current site is hidden link and the test site is hidden link. I am using WPML and need help with some issues.

Symptoms:
WPML Strings update failed.

Questions:
What is the reason for the WPML Strings update failure? Do I currently use the WPML feature WPML Strings?
Which WPML features that I have installed are not in use or are obsolete?

July 26, 2024 at 6:39 am #16006841

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I’m happy to help you with this issue.

What is the reason for the WPML Strings update failure?

After migrating your site to a new test site as a copy, you need to register the test site with a new sitekey to update WPML plugins.
Refer to the documentation https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

Do I currently use the WPML feature WPML Strings?

You can go to WPML > Support to check the status of the WPML plugins. Or you can share the WPML debug info, I can help you check installed WPML plugins. If you don’t know how to share the debug info, please follow this article https://wpml.org/faq/provide-debug-information-faster-support/
Your next reply is enabled to share the debug info.

Looking forward to your reply.
Thanks

July 29, 2024 at 11:32 am #16015573

antoniusP-2

Mr Long,

A] I already registered the WPML key for the “live trial” site
B] there is at least one on my site [I continue DO NOT GET TO SEE THE DEBUG INFO], and the last ticket I sent [and that time, I could enclose the Private info – I submitted it, and the fine WPML wizard, destroyed it something is wrong with the support ticket system
C] I will reply here, and try it again with a new ticket [so it stays 1 question], but I get tired of the lost tickets and I do not see the dashboard, I should see, according to DEBUG info

As it seems, my original is “really gone””, as it contained all the information you needed:

= debug info
= login

Support Question

Dear Mr. Long Nguyen,

At the moment, I am testing [1-month trial] to migrate my site from strato.nl hosting to rocket.net hosting.

hidden link = live current site [at current host]

The one-month trial at rocket.net hosting [testing all live op copies of the website at this URL.]

hidden link

I have two questions [both are related]:

Screenshots are Enclosed:

A]
WPML Strings [update failed] – What is the reason for this = do I currently use the WPML feature WPML Strings?

hidden link
hidden link

B]
WPML Features = 3 screenshots of all WPML features I installed [which I do not use, or some are obsolete – see Wordfence Scan results]

hidden link
hidden link
hidden link

Could you check, which features, I currently do not use [are active], as I need only the ones I use, I am not sure anymore [for example “strings” and “sticky Links”, and some other ones, …

C]

Wordfence gives 4 notices, about “abdandoned” or “out-of-date” WPML plug-in features.

hidden link

If you notice any other WPML-related issues, please let me know.

Regards,
Ton

Debug Info

hidden link

Login Credentials

hidden link

Thanks and regards,
Ton TT

Ps.
=
A]
I sent this already, but the ticket seems lost [I talked with Agnes from WPML business development about this], hope it works, now [the original ticket I got a box and sent the debug and private info [and then all went wrong with this ticket]

B]
I think, in all cases, I need to see the Private Box and Private information for the Debug info, which is not te case. This results in frustration and delay

C]
https://wpml.org/faq/provide-debug-information-faster-support/

I do not get to see this box, with private additional information, only 1, and than the support system [ruins it] something is wrong with the support ticket system [at least on my end]

August 5, 2024 at 5:57 pm #16041377

antoniusP-2

Party is solved, Thanks Mr Long!
Regards
TT