This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with translating product-level custom attributes for a variable service across multiple languages. Specifically, the Italian (IT) and Spanish (ES) product pages do not display the variation options, only showing the placeholder. Additionally, in the admin panel, the attribute dropdown shows the label instead of the option values, and the field is locked.
Solution:
We recommend following these steps to resolve the issue:
1. Create a full site backup.
2. Update any outdated plugins or themes, especially the WPML plugins.
3. Flush any cache memory that might exist.
4. Run the WCML troubleshooting steps related to the product variations as described in this guide: WPML Troubleshooting Options.
5. Edit the product in the original language, make a small change to the variations, save the changes, and update the translations.
6. Double-check if the issue has disappeared.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
