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[Closed] 60. categories are displayed incorrectly in Ukrainian and Russian

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

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This topic contains 12 replies, has 2 voices.

Last updated by Long Nguyen 1 year ago.

Assisted by: Long Nguyen.

Author Posts
October 19, 2023 at 2:19 pm #14616013

alexeyK-12

hello
We have a question for you.
We recorded a detailed video about the problem.

Some categories are displayed normally, others (such as Idea) are displayed incorrectly.
hidden link

We have already contacted BetterDocs.

They solved the problem with the English language and now all categories are displayed correctly in English. But they are not displayed correctly in Russian and Ukrainian.

Example:

1. hidden link

2. hidden link
October 23, 2023 at 2:22 am #14632677

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Alexey,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Is there any specific layout setting to display the doc category page in full-width mode? If yes, you can try to find the custom field ID and go to WPML > Settings > Custom Fields (or Custom Term Meta) translation section > Set the field preference to Copy > Update the category/layout and see if it helps.

Refer documentation https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

If not, please try to replicate the issue on a clean installation of WordPress. You can login directly to the admin area with this URL hidden link

Kindly follow the steps below:

- Don’t restore your site there.
- Install BetterDocs plugin.
- Try to replicate the issue.
- Then let me know the steps to replicate it.

Look forward to your reply.
Thanks
October 23, 2023 at 9:09 am #14634851

alexeyK-12

Hello.
didn't work
hidden link
October 23, 2023 at 9:57 am #14635753

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Can you please help me replicate the issue on the sandbox site? If it is replicable, I will help you to check the issue there.

Look forward to your reply.
Thanks
October 23, 2023 at 1:22 pm #14638429

alexeyK-12

we have a test site.
I can give access
October 24, 2023 at 1:31 am #14641843

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks
October 30, 2023 at 2:51 am #14687797

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

There is a conflicting slug with the doc category in Ukrainian and Russian languages. I've changed the doc category in Uk language from "ideya" to "ideya-uk" and the template in the frontend loaded correctly.

Also, please update the translation Elementor templates and add the correct image map shortcode for the Uk and Ru languages, please check this screenshot hidden link

Look forward to your reply.
Thanks
November 1, 2023 at 1:25 pm #14707829

alexeyK-12

Hello
we have checked your recommendation.

I want to say that:

1. When we put "ideya-uk" in the Ukrainian language, the template works.

2. When we put "ideya-ru" in the Russian language, the template works, but stops working in the Ukrainian language.

3. When we save "ideya-uk", the template works, but stops working in Russian.

That is, the system somehow makes the last saved slug work, while the other one flies away and is not added to the knowledge base.
November 1, 2023 at 1:30 pm #14707843

alexeyK-12

And the important point is that before everything worked correctly with the same slugs.
We have a lot of generated and sewn links on the site, which will have to be changed manually if you need to change the tags (add -uk or -ru)
Until the moment when we wrote to you about this problem, everything worked correctly for almost a year with the same lags.
Osama (your colleague) set it all up for us.
November 2, 2023 at 6:59 am #14712701

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I see that issue. When saving the category in Russian, the connection to Knowledge Base of the category in Ukrainian is lost, please check the screenshot attached.
It could be a compatibility issue between WPML and BetterDocs Pro. Please help me to replicate the issue on a clean installation of WordPress. You can just create some Knowledge Base, Category, docs, translate them and setup the same permalink settings. You can login directly with this link hidden link

Look forward to your reply.
Thanks

Edit Category ‹ TPM | Total Project Management — WordPress 2023-11-02 13-56-01.png
November 2, 2023 at 7:40 am #14712931

alexeyK-12

Hello.
sorry...but we don't have a lot of betterdocs licenses left so we can install them wherever we want.

It's up to you as the developer of the compatible software to have these test plugins.
Ask them.

We gave you access to a test site where you can test it, and you always ask for a sandbox site (((
November 2, 2023 at 10:28 am #14715109

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I can replicate the issue on the sandbox site above. I'm asking our 2nd tier support about this issue and update you here when I have something to share.

Thanks.
November 7, 2023 at 4:40 am #14742851

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I got some information from our 2nd tier support, please check it below:

On your site, you are using the old version of BetterDocs Pro plugin. If you don't update, please follow steps below to fix it:

1. Go to WPML > Settings > Custom Term Meta Translation > Set the preference of "doc_category_knowledge_base" to "Don't Translate" > Save.
2. Edit the doc category in English > Select the related Knowledge Base > Save changes.
3. Switch to Uk and Ru languages and select the related Knowledge Base manually > Save changes.

If you update BetterDocs Pro to the new version 3.0.0, please edit the file wp-content/plugins/betterdocs-pro/includes/Traits/MKB.php and replace the kb_terms() function (around line 21) with this one:

public function kb_terms( $term, $taxonomy ) {
    $current_term = get_term_by( 'slug', $term->slug, $taxonomy, OBJECT );
    $_term_attr   = get_term_meta( $current_term->term_id, 'doc_category_knowledge_base', true );
    
    // WPML Workaround for compsupp-6478
    if ( class_exists('Sitepress') ) {
        $_term_attr   = get_term_meta( $term->term_id, 'doc_category_knowledge_base', true );
    }
    
    if ( ! empty( $_term_attr ) ) {
        $_term_attr = array_values( array_filter($_term_attr, function( $item ){
            return ! empty( $item );
        }) );
    }

    return $_term_attr;
}

❌ IMPORTANT: Please backup your database and website before proceeding ❌

Look forward to your reply.
Thanks

The topic ‘[Closed] 60. categories are displayed incorrectly in Ukrainian and Russian’ is closed to new replies.