This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue where items added to the cart on their multilingual website were disappearing within seconds. This problem was occurring in every language except the default (German). The issue was suspected to be related to AJAX operations when Astra Pro plugin was enabled, which altered the cart functionality. Solution: We recommended checking the WPML settings specifically for: 1. 'Make themes work multilingual' >> 'Adjust IDs for multilingual functionality' 2. 'Language filtering for AJAX operations' >> 'Store a language cookie to support language filtering for AJAX' These settings are crucial for ensuring AJAX requests are handled correctly in a multilingual setup. Additionally, we enabled debug information to gather more insights and provided a link for the client to provide this information securely (http://wpml.org/faq/provide-debug-information-faster-support/). If the issue persists or the solution provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Background of the issue:
I am trying to add an item to the cart on my website. The issue can be seen on this page: hidden link. See Screencast: hidden link.
Symptoms:
Items are disappearing from the cart within seconds after being added.
Questions:
Why are items disappearing from the cart after being added?
Is there a setting or configuration that might be causing this issue?
Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. Sorry for the late response because of the holidays. It is not normal here.
Yes, sometimes the issue doesn't happen. Under unknown circumstances an added item remains in the cart. But making a refresh or using another browser leads to a malfuncion as described.
The points/options you suggested have been already enabled.
I've made two videos after your answer:
hidden link
hidden link
Two different devices. You'll see also that with PayPal it's possible to add an item, but not with the "Add To Cart" Button.
We were able to reproduce the problem in the staging system. We have also set up access for you.
The issue occurs in every language other than the default.
German is default and it's working well. Never had this issue with German. We have also Italian and Spanish (hidden at the moment) configured and tests shows the same issue.
Could you please grant me access to your staging site?
I'll continue to investigate the issue there.
If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Our second-tier supporter says he cannot see this problem anymore. I also checked and added a product to the cart a few times, and I can't see this problem.
