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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 0 voices.

Last updated by Kor 3 weeks, 1 day ago.

Assisted by: Kor.

Author Posts
May 4, 2025 at 3:17 pm #16993399

lieveV

<b>Background of the issue: </b>
I have added two pages with a gallery using Elementor Pro on my site hidden link. The pages are hidden link and hidden link. I have activated media translation in WPML settings.

<b>Symptoms: </b>
In the lightbox, the caption and description of images are shown but are not translated on the English pages. The standard language is Dutch.

<b>Questions: </b>
Why are the captions and descriptions in the lightbox not translated on the English pages?
Is there a specific setting in WPML that I need to adjust to ensure media translations appear correctly?

May 7, 2025 at 1:03 am #17003998

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I can see the issue when I compared with the original language here hidden link .

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

May 13, 2025 at 2:35 pm #17028539

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. You have everything setup correctly. You just have to translate the title and description using the media translation as explained here https://wpml.org/documentation/getting-started-guide/media-translation/

here is a screen recording for your reference hidden link

May 13, 2025 at 4:41 pm #17029203

lieveV

Hi Kor

Thank you. I think I followed the instructions in the documentation, but still nothing is translated.

hidden link

Kind regards
Lieve

May 13, 2025 at 5:08 pm #17029264

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Have you seen the screen recording here hidden link of when I made changes to your website?

May 14, 2025 at 8:58 am #17031066

lieveV

Yes I have, but does that mean that I have to translate captions and descriptions manually for every image? 🙁

May 14, 2025 at 10:47 am #17031703

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Yes, that's correct. You'll need to use the media translation for this.

The topic ‘[Closed] Caption and description of images opening in lightbox are not translated’ is closed to new replies.