Dashboard error

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Last updated by Andrey 3 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
February 24, 2025 at 8:07 pm #16743056
michelV-43	Background of the issue: I am trying to access the dashboard but encountered a fatal error. The error message is: Fatal error: Uncaught Error: Class "WPML_Package_Translation" not found in /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/dashboard/wpml-tm-dashboard.class.php:424. There has been a critical error on this website. Please check your site admin email inbox for instructions. Fatal error: Uncaught Error: Class "WPML_Package_Translation" not found in /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/dashboard/wpml-tm-dashboard.class.php:424 Stack trace: #0 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/dashboard/wpml-tm-dashboard.class.php(100): WPML_TM_Dashboard->add_string_packages(Array, Array) #1 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus-management.php(235): WPML_TM_Dashboard->get_documents(Array) #2 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus-management.php(133): WPML_TM_Menus_Management->build_dashboard_documents() #3 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus-management.php(116): WPML_TM_Menus_Management->build_dashboard_data() #4 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus.class.php(101): WPML_TM_Menus_Management->build_content_dashboard() #5 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus.class.php(119): WPML_TM_Menus->build_content() #6 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus-management.php(58): WPML_TM_Menus->render_items() #7 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/wpml-tm-menus.class.php(27): WPML_TM_Menus_Management->render_main() #8 /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/class-wpml-translation-management.php(328): WPML_TM_Menus->display_main(Object(WPML_UI_Screen_Options_Pagination)) #9 /data/sites/web/kiwanisbe/www/wp-includes/class-wp-hook.php(324): WPML_Translation_Management->management_page('') #10 /data/sites/web/kiwanisbe/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #11 /data/sites/web/kiwanisbe/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #12 /data/sites/web/kiwanisbe/www/wp-admin/admin.php(259): do_action('...') #13 {main} thrown in /data/sites/web/kiwanisbe/www/wp-content/plugins/sitepress-multilingual-cms/menu/dashboard/wpml-tm-dashboard.class.php on line 424 There has been a critical error on this website. Please check your site admin email inbox for instructions. Symptoms: The website displays a critical error message and a fatal error related to the WPML_Package_Translation class not being found. Questions: How can I resolve the fatal error related to WPML_Package_Translation? What steps should I take to fix the critical error on my website?
February 24, 2025 at 8:10 pm #16743059
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. Please update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. Let us know if the issue persists after an update has been done.