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[Closed] Elementor header translated but no changes in frontend

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This topic contains 4 replies, has 1 voice.

Last updated by Osama Mersal 3 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
February 24, 2025 at 8:13 pm #16743063

michelV-43

Background of the issue:
I am trying to translate Elementor header icon links on my website. The issue can be seen on this page: hidden link.

Symptoms:
I expected to see the links translated, but instead, I got the same header without any changes.

Questions:
Why are the Elementor header icon links not translating on the frontend?
How can I ensure the translated links appear correctly?
February 24, 2025 at 8:32 pm #16743120

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.

Please update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.

Then, try to update the page translation. To do so, please slightly modify the original page, save it, navigate to the WPML translation editor, and complete the translation.

Please remember to backup your database before you proceed.

February 24, 2025 at 9:15 pm #16743269

michelV-43

Upgraded to 4.7.1 still the same problem
February 24, 2025 at 9:33 pm #16743355

michelV-43

After the upgrade the issue is more weird. Some fields dissappeared from the translations (links). See attached images.

screenshot at 22.12 vs screenshot 23.24

Screenshot 2025-02-24 at 23.28.38.png
Screenshot 2025-02-24 at 23.24.58.png
Screenshot 2025-02-24 at 22.12.25.png
February 26, 2025 at 4:36 pm #16752323

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

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