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Last updated by ronaldT-5 12 hours, 40 minutes ago.

Assisted by: Lauren.

Author Posts
March 26, 2025 at 7:30 pm #16865215

ronaldT-5

Background of the issue:
I am trying to resolve an issue with the Elementor Text Widget on translated pages. I have already discussed this with the Elementor support team, and they suggested contacting WPML. They mentioned that WPML might be modifying the default Elementor code. The issue can be seen on this page: hidden link

Symptoms:
I expected to see only 5 lines of text on each paragraph, but instead, I got exceeding text on a 6th line.

Also, while editing, the number of lines sometimes change depending on where I sit my cursor on, either on the left-hand side within the text widget configuration or right-hand side where the block of text appears on the page.

Questions:
Why is the Elementor Text Widget displaying an extra line on translated pages?
Is WPML modifying the default Elementor code, causing this issue?

March 27, 2025 at 4:46 pm #16869803

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Please let me know if you were able to recreate the issue on your staging site after updating it. Thanks!

March 27, 2025 at 8:17 pm #16870387

ronaldT-5

Sorry, I had lost this thread.

The Enable Safe Mode warning box is not present on staging, but the other issues are still present.

March 29, 2025 at 1:34 am #16874813

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I would like to request temporary access (wp-admin and FTP) to your staging site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
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**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

March 30, 2025 at 1:25 am #16875957

ronaldT-5

I do not see any fields to enter the credentials. Please try again...

March 31, 2025 at 4:48 pm #16880353

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I have marked the next reply as private so you can share credentials in the private fields. Thanks!