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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
Background of the issue:
I am trying to review translation in the ATE. Sometimes when I go to click 'Complete Translation', I get a message to 'Save all sentences before finishing'. This issue occurs on pages with a lot of text, and it’s not clear which sentences need to be saved. Here are 2 examples of pages where this is happening: hidden link hidden link
Symptoms:
The 'Complete Translation' button keeps telling me to 'Save all sentences', making it impossible to complete the translation. This message appears inconsistently, and sometimes I can complete the translation without manually saving each sentence.
Questions:
Can you explain what’s happening or how to resolve this? I'm a developer working with WPML on several sites, but these problems may prevent us from staying with WPML.
While one of my teammates is handling your ticket, I will provide you with the initial steps for debugging.
Please modify the original page slightly, save it, navigate to the WPML translation editor, and complete the translation.
If this is still the issue, upload relevant screenshots to help illustrate the problem.
First, you must update your WPML String Translation to the latest version to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.
You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/
If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.
Remember to backup your database before you proceed.
I'd recommend trying this -> instead of manual translation click to automatically translate this field as it copies the markers as well and let me know your results, please.
To clarify: these pages have already been auto-translated, and we are just reviewing the existing translation and making minor edits. If they've already been auto-translated, why are they less than 100% in their progress bar?
Unfortunately, now when I try to enter the ATE for that page it says someone is editing the page. But no one else is currently editing the page or in the ATE. This has been happening intermittently on other pages as well. Is there a way to override it?
I'm pinging this support thread again because we are still stuck with the same error message. In the WordPress editor when I enter the ATE, I'm still seeing the message that someone else is editing the translation, but no one else is editing the translation.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
At the very top of the dashboard, there was a warning about the site migration, after finalizing the steps I was able to move forward with the translations/review.
1. As a test what are your results if you test using the account you created for us or another admin account?
2. Also, to verify we are testing the same job, do you get the warning when accessing this job directly?
hidden link
3. As a final test, using your account go to WPML->translation management-> select the page that is giving this error and re send for translation, are you able to access it then?
