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Supporter timezone: Africa/Cairo (GMT+02:00)
Tagged: Exception
This topic contains 0 replies, has 1 voice.
Last updated by Osama Mersal 7 hours, 34 minutes ago.
Assisted by: Osama Mersal.
Author | Posts |
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February 11, 2025 at 2:49 pm #16692389 | |
dawnV |
Background of the issue: Symptoms: Questions: |
February 11, 2025 at 3:36 pm #16692648 | |
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
One of my colleagues will be taking over your ticket. In the meantime, I want to share some helpful information. The page you provided is returning a 404 error, so I was unable to access it. Please ensure that you set the "Pages" and any other related post types on your website to use Translatable – use translation if available or fallback to default language: |
February 11, 2025 at 4:10 pm #16692900 | |
dawnV |
Hello, That page is visible , and we have set the Post Types Translation to yes for all the custom post types translation. Thanks. |
February 12, 2025 at 11:47 am #16696177 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I'm Osama from WPML forums support. I'll be glad to help you today. 1) I checked this page in hidden link">German and hidden link">Thai; they work as expected. Please let me know the steps to reproduce the issue. 2) Could you please share your Debug information with me? Best regards, |
February 12, 2025 at 12:07 pm #16696224 | |
dawnV |
Please check this below links hidden link above both pages are not availabe in spanish , Italian language and when we move to that language we got 404 page, which should not be. There should be fallback needs to work on the above pages. We have many more pages with the same behaviour with diferent languages. |
February 12, 2025 at 12:13 pm #16696239 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
February 13, 2025 at 8:38 am #16700642 | |
dawnV |
We are facing another issue when opening the link: hidden link. Within the content, there is a link to "Testing Systems." Although we are on the English version of the page and the link should be in English, it appears in Portuguese (pt-br) in the browser. However, when we open the page in Beaver Builder, the link is correctly set to English. Additionally, on this page, there is another link labeled "Universal Testing Machine," which is incorrectly set to the Thai (th) language. Please investigate these issues and provide resolutions in this thread as well as the previous one. |
February 13, 2025 at 9:49 am #16700974 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the access details. I'll focus on the first issue and then check the 2nd one. When editing a post, the language side panel doesn't show the languages. (Kindly check the attached screenshot) I want to run the minimal installation test, so I tried using the Duplicator Pro and All-in-One Migration plugins to create a copy of your site. However, both plugins failed due to a server error. Please provide a snapshot of your site, including the files and database, except for the uploads folder. Best regards, |
February 13, 2025 at 10:51 am #16701237 | |
dawnV |
Hi Osama, Can you please try again and let me know if you face any error with screenshot. Thanks. |
February 13, 2025 at 11:58 am #16701708 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Please check the attached screenshot. Here is the error in the log: {"type":1,"message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 34490440 bytes)","file":"\/var\/www\/html\/sw-tt-instron\/wp-content\/plugins\/all-in-one-wp-migration\/lib\/vendor\/servmask\/database\/class-ai1wm-database-mysqli.php","line":113} Best regards, |
February 13, 2025 at 1:51 pm #16702838 | |
dawnV |
Hi Osama, I am uploading database which contains staging urls so need tomake according changes and Files. so how can i put links which will be hidden. please provide that so you can download it |
February 13, 2025 at 1:55 pm #16702891 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I've enabled the private reply. Please share the database and the site's backup URLs. Best regards, |
February 14, 2025 at 10:47 am #16705837 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the package. I installed a local copy of your site and found the issue was caused by the "Permalink Manager" plugin. Please try the following: deactivate the permalink manager plugin and activate the Twenty Twenty-One theme. After that, please check if the language switcher and fallback function works as expected. If the function works correctly, please activate the "Permalink Manager" plugin and check the fallback function. Best regards, |
February 14, 2025 at 2:34 pm #16706851 | |
dawnV |
Hi Osama, Thank you for your response. The Permalink Manager plugin is essential for maintaining our URL structure alongside WPML and Beaver Builder. After disabling it, the URL structure no longer functions as expected, resulting in multiple 404 errors across the site. and we have to maintain the same url structure as per our current live site. Additionally, we noticed an issue where a different language appears within the URL of an English page. For example, on this page: Could you please advise on how to resolve this? We are preparing for the site launch soon and need a fix urgently. Thanks. |
February 15, 2025 at 1:36 pm #16709017 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, The combination of your custom theme and the Permalinks Manager plugin causes the issue. Please log in to this hidden link">sandbox site and install only the permalinks manager plugin and your theme. After that, please check if the issue is replicable. If the issue is replicable, please let me know so I can check it and consult our 2nd tier support team. Kindly note that the fallback function works correctly on the sandbox site. Please visit this hidden link">page to check it. Best regards, |