Footer Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to convert your footer to German using autotranslation with WPML, but even though the translation shows as 'completed', the footer still displays in English on the front end.
Solution:
The elements used in the footer are not available for translation in the WPML Translation Editor. We recommend you translate them manually by following these steps:
1. Edit the footer template using the Cornerstone editor.
2. In the top-right, click the language you want to edit.
3. Edit the elements with untranslated texts and manually enter translations.
For more details, you can refer to the documentation on https://theme.co/docs/wpml#translation and https://wpml.org/documentation/theme-compatibility/xtheme/#frequently-asked-questions.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

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Last updated by Noman 1 month ago.

Assisted by: Noman.

Author	Posts
April 3, 2025 at 1:18 pm #16892563
timH-43	Background of the issue: I am trying to convert my footer using autotranslation to German on my site hidden link. I used WPML for this task. Symptoms: The translation shows as 'translation completed', but the front end still displays the footer in English instead of German. Questions: Why is the footer still in English after the translation shows as completed? How can I ensure the footer displays in German on the front end?
April 6, 2025 at 7:19 am #16900763
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Sorry for the delay due to high workload and the reply time will be shorter from now. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
April 7, 2025 at 4:42 pm #16905451
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for providing the login details. I’ve noticed that the elements which are being used in the footer are not available for translation in the WPML Translation Editor as you can see in the attached screenshot. In this case, could you please try to translate it manually by following the below steps: 1. Edit the footer template using the Cornerstone editor. 2. In the top-right, click the language you want to edit(screenshot attached). 3. Edit the elements with untranslated texts and manually enter translations. Here are docs for more details: hidden link https://wpml.org/documentation/theme-compatibility/xtheme/#frequently-asked-questions Please let me know the results, Thank you for your cooperation