In the English menu the primary language Dutch is not showing

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Tagged: Bug

This topic contains 15 replies, has 2 voices.

Last updated by Bigul 1 year, 7 months ago.

Assisted by: Bigul.

Author	Posts
October 31, 2023 at 1:58 pm #14700675
evad-4	I have added Dutch (primary language) and English menu, but on the English pages, the Dutch flag is not showing up in the menu, only the English one. Link to a page where the issue can be seen: hidden link hidden link (both same menu, but set differently (by header menu and hooked layout part) I expected to see: Dutch flag also showing on English pages Instead, I got: Only English flag showing in English pages
October 31, 2023 at 3:55 pm #14702039
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
November 1, 2023 at 9:31 am #14706139
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the details and login information. This may be a compatibility issue. We would like to make sure the bug exists in a minimal setup or not(when WPML plugins are only active with Themify Ultra theme). hidden link is your staging/dev site? If so, it will help us a lot in easy troubleshooting. -- Thanks! Bigul
November 1, 2023 at 10:32 am #14706599
evad-4	Hi Bigul, Yes, this is a development site 🙂 Grtz Eva
November 1, 2023 at 11:43 am #14706877
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, Thank you for the updates. We will be trying the following steps on the staging site. Hope it will be okay. a) Switch for a moment to a WordPress default theme like 2023 b) Deactivate all the plugins that are not related to WPML c) Check whether the issue exists or not d) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue e) Switch back to the original theme of the site Also, please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) in case of further debugging or escalation to our team. -- Thanks! Bigul
November 1, 2023 at 1:19 pm #14707811
evad-4	That's OK, I have an Updraft backup too.
November 1, 2023 at 4:17 pm #14709135
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, Thank you for the permission. We will test it further and get back to you soon. Please wait. -- Thanks! Bigul
November 3, 2023 at 4:11 am #14722171
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, The bug exists in our local copy after the initial troubleshooting steps. So consulting with our team for the expert opinion. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
November 6, 2023 at 9:25 am #14735957
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, We are still working on this with the help of our second-tier team. It looks like a conflict with Custom Dutch language(nl-nl) settings. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
November 6, 2023 at 9:58 am #14736217
evad-4	OK thanks for the update Bigul, my client is getting a little impatient, hope it is solved soon!
November 6, 2023 at 12:58 pm #14737913
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, Thank you for the updates. We are not able to reproduce the issue exactly in a clean installation in our testing server. So our second-tier team is debugging the bug now. Please wait. -- Thanks! Bigul
November 7, 2023 at 4:32 pm #14750237
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, Please check it now after clearing the caches. We have resolved the issue by running an SQL query. It was missing the English name in the icl_languages_translations table of the database. Refer to the attached image for more details. -- Thanks! Bigul
November 8, 2023 at 2:39 pm #14758037
evad-4	Hi Bigul, I had an issue with the server which deleted the WP folder of the testsite. I am now trying to restore my server installation from yesterday grrrrr! I did see that the flag was working. Hopefully I can restore the right backup, otherwise I have to restore the old backup with the issue. Can you explain what you did, so if necessary I can fix it again if needed? Grtz Eva
November 8, 2023 at 4:17 pm #14759061
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Eva, Please check my last message and let us know your feedback. It is marked as private because of the DB table information. -- Thanks! Bigul
November 9, 2023 at 9:10 am #14763501
evad-4	Hi Bigul, The site is restored and works fine now. I already transferred it to the live location. Thanks for your help! 🙂 Grtz Eva