This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported two issues on their multilingual site. The first issue was a missing block on the English version of the homepage that appeared during page load but was not present in the Italian version. The second issue involved having to click twice to display translations; sometimes the page would load in the same language, and only after a second click would the correct translation appear. Additionally, the client needed assistance translating a slider to English, as it was only displaying in Italian.
Solution: 1. We asked the client to temporarily deactivate the WPML plugin to check if the additional container at the bottom of the page still displayed. 2. We requested temporary access (WP-Admin and FTP) to the client's site to examine the issues more closely and suggested creating a backup using the UpdraftPlus plugin. 3. We resolved the homepage issue on the English page and advised the client to reapply the translations manually, as some template options were not transferred correctly. 4. We edited the page using the page builder and corrected the slider shortcode for the client. 5. We provided instructions on how to duplicate the Italian Slider and translate it into English manually, or use the Italian Language Slider and follow the method described in the WPML documentation for creating multilingual sliders with Revolution Slider. 6. We added the missing 'Home' link in the English language menu for the client. 7. We inserted the missing 'Home' menu on the mobile menu for the English language page.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
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if we see EN version there is a missed block under home page showed while load page and showed in bottom
Check attached I circled in red
There is something under Home Page while load... but this there isn't when I see Italian version
hidden link
Seems something related with laguage
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Another issue is that sometimes I've 2 click 2 times for show translations.... sometimes page load but I see same language... I click a second time and I see right translation
I can see a missing footer on this page hidden link . I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
The homepage on the English page has been resolved now at hidden link. However, you'll need to reapply the translations since you're using the manual translation method.
Some template options were not transferred correctly, so I'll need to duplicate the homepage from the Italian language.
