it seems when people are trying to pay with iDEAL or any other form of alternative payment
the confirmation from paypal is somehow bringing them a different currency,
they blame it on wcml, although i am unsure, and more unsure how can you even resolve it
what i suggest is to mark this plugin is not wpml compatible until this is resolved
when creating an order with EURO, for some reason you are transmiting to them USD
and then paypal giving back an error
It appears that the order was indeed created in EUR (11.80 Euro), but was incorrectly patched to PayPal as USD (11.80 USD). This mismatch in currencies is likely what led to the transaction failure, as PayPal cannot process payments with mixed currencies.
The error message clearly indicates that the system attempted to perform an action with mixed currencies, which is not allowed.
"CANNOT_MIX_CURRENCIES","description":"CANNOT_MIX_CURRENCIES"}],"message":"The requested action could not be performed, semantically incorrect, or failed business
Yes, while not many reports there have been reports in the past of this issue.
Our team will be releasing a fix that is included in the next WCML version, however, some users have reported positive results after updating to 5.3.5.
Were you able to update to 5.3.5 and does that help?
If the issues persists after updating the plugin, I'd like to take a closer look
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
No changes will be made on the live site, and if any plugins need to be installed I will notify you beforehand.
At the moment, the only 2 plugins I think we need are Duplicator or Cloudways if we need to investigate further moving the site to a staging environment.
Do I have your permission to install the Duplicator plugin, debugging locally allows to activate/deactivate plugins without the worry of affecting a live site.
1. I can see you are now using 5.3.5 WCML, is this error still happening:
"CANNOT_MIX_CURRENCIES","description":"CANNOT_MIX_CURRENCIES"}],"message":
2. South African rand [R] is currently not supported by PayPal hidden link
Disabling that currency, does it help with the issue you are experiencing?
Yes you can install duplicator and copy our system BUT
i can just give you admin access to our staging.kideno.com and you can perform your tests there - if you want, open a box and i will give you admin access to our staging
the issue actually happened with EUR , someone tried to paid 11.80 EUR, and paypal reported back as if it was 11.80 US, this is where the error came
it makes me think that maybe the paypal alternative buttons were getting the wrong currency or not getting currency at all and then paypal by default reported 11.80
Please Go to WooCommerce->WooCommerce Multilingual -> Settings-> Switching currencies when there are items in the cart and switch it to "Prompt for a confirmation and reset the cart"
are you saying that because they changed currency while being in the cart, this caused issues for the paypal alternative payments to understand which currency to charge?
it doesn't make sense to me, give me more information
- bear in mind, we don't have this issue with any credit card processor or paypal, its only with paypal alternative, and iDEAL especially (which is paypal alternative)
This is the feature we recommend when there are issues with the cart, at this moment I am not suggesting this as a solution, but rather a test.
Please try this feature and let me know your results, and our team will further investigate.
Note: I have not been able to trigger the Paypal error on the staging site, which is also why I would like you to test this and let me know your results, please.
You have shared with me a staging environment, are you able to test it there so we can know it's behavior with PayPal, please. That should not affect your live environment and users.
The errata you shared with me is an active investigation and while it does not seem related to your case it does not have an active workaround at the moment.
If you cannot perform the above test, please share with me how I can reproduce the error on your staging site as I have not been able to do so yet. I have been able to add a product-> go to checkout and get re directed to PayPal without reproducing the error.
