Home›Support›English Support›[Waiting for user confirmation] It seems there is an incompatibility between the theme and WPML, even I have bought the theme becaus...
[Waiting for user confirmation] It seems there is an incompatibility between the theme and WPML, even I have bought the theme becaus...
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Background of the issue:
I am trying to translate content from English to Chinese and Persian using WPML. I purchased a theme that was supposed to be compatible with WPML. The issue can be seen on this page: hidden link
Symptoms:
There is a bug preventing me from translating anything, resulting in no translation and a broken page.
Questions:
Why is there an incompatibility between the theme and WPML despite the theme being advertised as compatible?
How can I resolve the bug that prevents translation from English to Chinese and Persian?
The hidden link">Senion theme by ThemeMascot is unknown to us and not officially compatible with WPML. Please understand that we can't be responsible for what the authors of the theme publish on their theme pages. If you want to keep using this theme, we suggest you contact the theme's support for help with the WPML issue. Alternatively, please consider using another officially compatible theme that may fit your needs. You can find our officially compatible themes here: https://wpml.org/theme/. If you want guidance on a theme that may fit your needs, please specify your site's needs, and we will try to advise on which theme might fit your needs.
That is not a reasonable explanation to not provide support, no matter which theme, the WPML is not working, once we bought the WPML there is no restriction of theme. Usually, the support team is more useful and requires at least a website access to see the issue, otherwise I will be restricted to compare theme and wpml, doesn't seem feasible for the customer
Sure, I'll check things on your site and see if I can help further. Please tell me the steps I should take to see the problem.
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You did not specify the steps I should take to see the problem. Therefore, I currently assume that you are referring to the homepage of the site. When I check it, I can see that the translation of the homepage is in progress. I can tell it by the gear icon that is showing. Please see the attached screenshot. As long as a translation is in progress, it will not show on the frontend. Please complete the translation to be 100% complete. The pencil icon should show then. Check if the problem is fixed and let me know how it goes. If the issue occurs on another page, please let me know which pages to check.
That is exactly the issue, as I explained when I raised the ticket, the page is not translate, any page. So, it was mentioned by yourself it was an issue with Maskot, therefore, we need support to fix it.
I corrected things from our side. Now it is possible to complete translations sent to the Advanced Translation Editor. Please see the attached screenshots.
However, the Elementor elements by the Mascot Core and Mascot Core - Senion WP might not be supported for translation. Please let me know if you find so too. If so, please read our guide on how to add support for custom Elementor elements.
