Problem: The client was unable to translate content from English to Chinese and Persian using the WPML plugin with the Senion theme by ThemeMascot, which was not officially compatible with WPML. The translation attempts resulted in untranslated pages and broken page layouts.
Solution: We advised the client that the Senion theme by ThemeMascot is not officially compatible with WPML. We recommended contacting the theme's support for assistance or considering a switch to a theme that is officially compatible with WPML, which can be found at https://wpml.org/theme/. For the existing setup, we used the Multilingual Tools plugin to create translation configurations for the homepage, which were added in WPML -> Settings -> Custom XML Configuration. However, the translations did not appear on the frontend, and the pages displayed as 404 errors. We suggested replicating the issue on a clean WordPress installation to further diagnose the problem with our compatibility team.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You are trying to translate your entire page from Portuguese to English, but the middle section of the page is not translating correctly and still shows Portuguese text. Solution: We have adjusted the custom XML configuration for your site to ensure that specific Gutenberg blocks are translated correctly. Here is the updated configuration you should apply:
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an alert message in WPML asking to share credit as if it were a staging website, despite not being one. This issue arises because WPML is detecting a change in the site URL, which typically occurs when moving a site from development to production or when creating a copy of the site. Solution: We recommend taking a full backup of your site first. Then, follow the steps provided in the documentation to adjust the WPML settings for the new site URL. You can find the necessary steps in these documents:
If the problem persists after following these steps, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably a staging site), so we can further investigate and debug the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum.
