Login required to edit English and French with different domain names

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has a website with different domain names for each language and encounters an issue where they have to reconnect to the website backend each time they change the language.
Solution:
We recommend going to WPML > Settings > Domain per language option. At the bottom of this page, make sure to select the Auto sign-on and sign out users from all domains option. This should resolve the issue of having to log in again when switching languages.

If this solution does not seem relevant to your situation, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Not WPML issue

This topic contains 8 replies, has 3 voices.

Last updated by Mateus Getulio 1 year, 7 months ago.

Assisted by: Mateus Getulio.

Author	Posts
October 24, 2023 at 7:46 am #14643249
marc-andreA	Hello, Our website has two different domain names depending on the language of the website. If the website is in French, we go to museeduski.com. If the website is in English, we go to skimuseum.com. When we make changes with the Flatsome visual editor, we have to reconnect to the website backend each time we change language. Can you please help us solve this problem? Thank you!
October 24, 2023 at 8:10 am #14643591
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, from WPML > Settings > Domain per language option, in the bottom, make sure to select Auto sign on and sign out users from all domains, image attached. It should work fine then. Let us know how it goes. Regards, Drazen
October 24, 2023 at 8:33 am #14644035
marc-andreA	Hello, The "Auto sign on and sign out users from all domains" option is already checked. Attached is the current configuration. We can give you access to the website if you wish. Thank you!
October 24, 2023 at 7:46 pm #14650645
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.
October 25, 2023 at 8:26 pm #14664691
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Can you please log out from both hidden link and hidden link? Then proceed with logging into both dashboards once more and try to edit using the page builder again. I've tested it and so far I was not able to reproduce the issue. If the issue persists, is it possible for you to provide us with the steps to replicate it? If you could provide us with a small screencast using a free video sharing service such as hidden link that would be very helpful for our debugging. Thank you, please let us know.
October 26, 2023 at 1:53 pm #14671153
marc-andreA	Hi, Here's a video of the problem : hidden link It's not possible to connect to both Dashboards at the same time... Thank you!
October 27, 2023 at 2:44 pm #14680613
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I tried to replicate the issue but on my end the site is working as expected without logging me out, please check: hidden link Can you please try to log out from both sites at hidden link and hidden link, clear your browser cache and cookies and then try again to see if the issue gets fixed for you as well? Thank you, please let us know.
November 2, 2023 at 5:22 pm #14720051
marc-andreA	Hello, I tested again by clearing the cache and cookies, as well as in private browsing, then on another browser. The problem persists for me. Several of us have the same problem, while another person manages to edit in English without any problem. I don't know what explains the difference... Do you have another idea for solving the problem? Thank you!
November 3, 2023 at 5:35 pm #14727865
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, I noticed that inside WPML -> Langues, the option 'Valider lors de l'enregistrement' was returning 'not valid' when I tried to save the settings. Server side cache and other caching systems in general can interfere with 'a domain per language' type of language setting. I purged the server cache available within cPanel and inside the wp-admin dashboard and now when I try to save the language options, the domains are properly validated. Can you please repeat the tests to check if you're able to edit your content in the secondary language now? I performed a few more tests it does seem OK on my end: hidden link If the issue remains, is it possible for you to get in touch with the hosting provider support and ask them to provide you with the HTTP access and mainly error logs of one of the days the issue occurred so we can check it? Thank you, please let us know.